warehouse eksekutif bangi

2 days ago

Bangi, Selangor, Malaysia Dreamyza Full time

KEUTAMAAN KEPADA LELAKI (PEREMPUAN BOLEH JIKA ADA PENGALAMAN)

1. Penerimaan & Pengurusan Stok

  • Menerima, menyemak dan merekod stok masuk / stok keluar ke dalam Google Sheet dan Storehub.
  • Menyusun stok mengikut kategori, warna dan saiz serta melabelkan dengan betul.
  • Mengemaskini sistem stok (Storehub dan Sellercraft) secara konsisten untuk memastikan padanan yang tepat dengan stok fizikal.

2. Pengurusan Pesanan Dalam Talian

  • Mengendalikan pesanan dari Shopify, TikTok, Shopee, Website dan Manual Online termasuk:
  • Semakan Order ( 10am , 11pm, 12pm ), (2pm, 3pm, 6pm).
  • Pickup stok (pastikan sama dgn order)
  • QC teliti (tuliskan QC passed pada tag baju)
  • Semakan semula order untuk pastikan barang sama dengan order sebelum bungkus (panggil team lain untuk bantu semak)
  • Pembungkusan dengan kemas & ambil gambar
  • Penyediaan dokumen penghantaran
  • Masukkan data penghantaran dalam SendParcel
  • Dalam parcel -kad thank you (tulis nama)
  • Serahan kepada kurier beserta rekod bukti penyerahan (ambil gambar, sign Rekod Courier/Consignment declaration)
  • Memastikan semua pesanan dihantar dalam tempoh fulfillment bagi setiap platform
  • Memastikan semua penghantaran adalah tepat dan pantas

3. Pemeriksaan Kualiti (Quality Check)

  • Menyemak setiap produk dari segi kualiti, saiz dan warna sebelum di pos.
  • Mengasingkan barang rosak, cacat atau tersalah saiz dan maklumkan kepada HQ serta dilabel dan direkodkan dengan jelas.

4. Pengiraan Stok & Audit Inventori

  • Menjalankan pengiraan stok secara berkala (harian/mingguan/bulanan).
  • Menyediakan laporan perbandingan antara sistem dan stok fizikal.
  • Memastikan kuantiti stok setiap produk di dalam sistem adalah tepat
  • Memaklumkan kepada pengurusan sekiranya stok hampir habis.

5. Penyelenggaraan Stor

  • Menjaga kebersihan, susun atur dan keselamatan kawasan stor.
  • Memberi cadangan susun atur baru untuk pengoptimuman ruang.
  • Menyemak dan memastikan semua peralatan stor berfungsi dengan baik.

6. Barang Dikembalikan (Return & Exchange)

  • Mengendalikan barang yang dipulangkan: semakan, merekod semula dalam sistem dan susun semula ke stor. ( rekod exchange)
  • Memastikan semua pertukaran direkod dan dihantar semula dalam masa ditetapkan (dalam masa 7 hari dari tarikh terima barang).

7. Komunikasi Pelanggan (Aduan & Pertukaran)

  • Menjawab mesej berkaitan pertukaran/aduan pelanggan/pertukaran maklumat dengan pantas melalui WhatsApp (detail / polisi penukaran), TikTok, Shopee, Website(Shopify) dan Email.
  • Bertindak mengikut SOP pertukaran dengan sopan dan efisien.
  • Menyimpan semua komunikasi dan transaksi sebagai bukti dan rujukan masa depan.

8. Rekod & Dokumentasi Penghantaran

  • Menyediakan dan menyimpan rekod penghantaran lengkap bagi setiap pesanan:
  • Nombor tracking
  • Nama pelanggan
  • Tarikh pos/tarikh pungutan (pickup)
  • Gambar bungkusan
  • Rekod ini wajib disimpan sebagai bukti transaksi dan pertahanan aduan pelanggan atau jika ada violation dari platform tiktok dan shopee.
  • Memastikan tiada penghantaran dibuat tanpa dokumen atau jejak digital yang sah.

9. Lain-lain Tugas

  • Memberi latihan asas kepada staf baru atau sambilan.
  • Membantu cawangan lain jika perlu (restock besar, audit, kempen).
  • Menyokong aktiviti khas atau permintaan HQ secara ad hoc.
  • Menyediakan bantuan operasi kepada cawangan lain sekiranya

Job Types: Full-time, Permanent

Pay: RM1, RM2,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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