Toyota Service Manager

2 weeks ago


Kota Kemuning, Malaysia ProAuto Drive Sdn Bhd Full time 48,000 - 72,000 per year

Job Description

  • Manage daily operations of an authorized Toyota dealership service centre, overseeing customer service and workshop production.
  • Develop strategies, forecasts, and action plans to achieve monthly sales, service units, and quality targets.
  • Collaborate with HR on recruitment, training, motivation, counseling, and performance monitoring of aftersales staff.
  • Monitor departmental performance through reports, tracking systems, and customer feedback.
  • Review technicians' productivity and maintain accurate payroll records.
  • Coordinate with Parts PIC to ensure timely parts availability.
  • Facilitate technical training and arrange external courses as needed.
  • Promote teamwork within the aftersales department and across other departments.
  • Attend monthly operations meetings and provide performance updates.
  • Ensure all service and repair work complies with Toyota SOPs and quality standards.
  • Conduct spot checks on completed jobs to maintain high standards.
  • Maintain clean, safe, and customer-friendly work and waiting areas.
  • Ensure prompt customer greetings, accurate cost/time estimates, and handle complaints professionally according to Toyota guidelines.
  • Maintain professional grooming and appearance at all times.
  • Perform ad-hoc tasks and projects as assigned by management.

Job Requirements

  • Certification in automotive studies or equivalent qualifications.
  • Strong customer-focused mindset with excellent interpersonal and communication skills.
  • Proven leadership skills and ability to manage an aftersales department effectively.
  • Minimum 5 years of automotive industry experience, including at least 2 years in a managerial role.
  • Proficient in Bahasa Malaysia and English; Mandarin or Cantonese is a plus.
  • Solid knowledge of vehicle technologies, specifications, and automotive regulations.
  • Willing to work in Kota Kemuning.

Job Type: Full-time

Pay: RM4, RM6,000.00 per month

Application Question(s):

  • What is your expected salary?

Experience:

  • managerial: 1 year (Preferred)

Work Location: In person


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