Life/Medical Underwriter Specialist

5 hours ago

Cyberjaya, Selangor, Malaysia AIA Shared Services Sdn. Bhd. Full time

Job Responsibilities:

Processing / Underwriting 90%

  • Accurately underwrite all products including medical underwriting by assessing the risks according to company guidelines and regulations.
  • Maintains a high level of accuracy (Quality) and always seek to improve individual quality scores with time.
  • Ensure meeting individual productivity target and turn-around-time, always seek to improve individual productivity scores with time.
  • Maintain a good personal record of training in line with the training framework of the Company.
  • Shows keenness to develop technical competency by extending underwriting scope or limits.​

Other Miscellaneous Tasks 10%

  • Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements
  • Participate in departmental / organizational activities, programs and other tasks required
  • Cross-trained with at least one process other than the core process, e.g. MCV underwriting, Macau underwriting, POS underwriting, Claims reunderwriting & etc.
  • Review & countersign cases from juniors who are on-job-training.

Job Requirements:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate, Professional Degree in any field, preferably Medical Science, Bioscience background, Insurance or Financial related qualifications.
  • Candidate must have at least 3 years experience in medical underwriting with authority of +75% extra mortality, or 5 years in nursing, medical lab or any relevant medical background.
  • Demonstrated proficiency in both written and spoken English and Mandarin are essential. A pass in Mandarin at SPM level (or equivalent) is a mandatory requirement.
  • Proficient in Microsoft Office applications; experience with operational systems or workflow platforms is advantageous.
  • Must be able to thrive in a dynamic, high-volume environment with a demonstrated ability to work extended hours, as required by business needs. This role operates on a rotational roster basis. Depending on team assignment, workdays may fall on either Monday to Friday or Tuesday to Saturday, with scheduling determined based on operational requirements.
  • Willing to work in Cyberjaya.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

  • The role is required to follow Hong Kong working calendar.
  • Working days: Tuesday to Saturday (2 days WFH per week) & Monday to Friday (1 day WFH per week)

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