People Services ELC Subject Matter Expert

OUR STORY
At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today.

When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world

Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation – whilst unlocking your own potential.

Job Summary
Join our newly established People Services team in Kuala Lumpur as we expand capabilities in Payroll, Employee Life Cycle (ELC), Learning & Development (L&D), Compensation & Benefits (C&B), and global processes. This role supports the phased transition of activities from countries including Malaysia, Taiwan, Japan, South Korea, Singapore, the Philippines, Australia, Thailand, Indonesia, Vietnam, and Pakistan. Our objective is to centralize virtual support functions at the Kuala Lumpur hub.

The People Services ELC Subject Matter Expert leads the People Services team in driving transition activities, ensuring compliance, and enhancing HR operations. This role serves as a key liaison between HR Centers of Excellence, regional and global stakeholders, and internal teams to deliver efficient, world-class People Services.

Key Responsibilities
Project Management

• Lead the transition activities through collaboration with HR Centers of Excellence, local SMEs, and regional/global stakeholders.
• Ensure compliance with local and organizational HR policies.
• Develop, maintain, and validate process documentation.
• Collaborate with HR Innovation, HRMS, and IT teams to facilitate User Acceptance Testing (UAT).
• Identify and implement process improvements to streamline workflows and eliminate redundancies.

Leadership Management

• Support a team responsible for data accuracy, processing, and compliance.
• Drive the implementation of HR projects and initiatives aimed at delivering world-class People Services.
• Serve as the primary contact between HR Innovation/HRMS and People Services for issue escalation and prioritization.

Operations Management

• Lead continuous improvement initiatives in collaboration with HR Centers of Excellence to enhance core HR processes.
• Manage escalations, resolve complex cases, and maintain strong customer relationships.
• Analyze unresolved requests, diagnose issues, and route them to appropriate next-line support within People Services.
• Provide training and guidance on data management best practices to the People Services team.
• Leverage technology to optimize processes and implement improvement initiatives.

Qualifications

• Minimum 6 years of experience in HR Services ELC operations, preferably in HR Services startups.
• Strong communication skills with meticulous attention to detail and a customer-service mindset.
• Deep understanding of HR best practices, compliance, and process improvement methodologies.
• Proven ability to collaborate effectively across functions and geographies.
• Proficient with HR systems such as Oracle, Workday, SuccessFactors, or SAP, and experienced with HR ticketing tools like ServiceNow.
• Intermediate proficiency in Microsoft Excel (pivot tables, charts) and comfortable working with large data sets.
• Certified Lean Six Sigma Yellow Belt or higher is advantageous.

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future

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