Product Quality Manager, Engineering

About
Company Description
Together we make. Come make with us.

Overview
About us.

At Cricut, we believe that we're all born makers. When we built our first cutting machine, we saw the potential for a simple yet powerful tool to completely transform the way people craft, design, and DIY. Since then, we continue to innovate with new machines, platforms, materials, and tools, but that's just what we do. Who we are is a bustling worldwide community, a means for connection, and an outlet for unbridled creativity. Join us as we place the power of handmade into the hands of ALL.

Life
Love your work. And your coworkers.

Our company is made up of A+ human beings. We ask tough questions, entertain ideas outside of our own, and work together to make something bigger than ourselves. With Cricut growing in China, the U.K., Australia, New Zealand, as well as Europe and South America, we're on an unstoppable roll, satisfying that innate creative itch around the world. We train, develop, and celebrate great work with hallway high fives and promotions within. We also throw the world's best Halloween party.

Enjoy incredible perks.

We take care of our team. From outstanding medical, dental, vision, and retirement benefits, to pet insurance, 401K match, life insurance, incentive programs, paid time off, on-site massages, phenomenal work-life balance, and employee discounts, we offer the best benefits package in the DIY consumer electronics industry. Period.

Like what you see? We can't wait to meet you.

Job Description
We are seeking an exceptional
Product Quality Engineering (PQE) Manager
to drive the quality strategy for the next generation of Cricut products. In this critical, high-impact role, you will own
New Product Introduction (NPI) Quality
and
Ongoing Reliability Testing (ORT)
, ensuring our products not only launch successfully but also maintain peak performance at mass production volumes.

This is more than a management role—it's a
technical leadership position
where you will guide a dedicated team of quality engineers, serve as the vital link between
Operations, Product Design, and Engineering
across both our US and Asia teams, and be the on-site quality champion.

Responsibilities
You will be the core quality leader, responsible for ensuring design and manufacturing excellence from concept through mass production.

New Product Introduction & Execution

• Own the Reliability Qualification Plan: Generate and drive the comprehensive quality system for new products, from initial concept and into mass production.
• Risk Mitigation: Lead cross-functional, global teams to develop DFMEA, PFMEA, and Lessons Learned analyses, ensuring high-risk items are addressed.
• Gate Reviews: Analyze data and provide clear, timely recommendations on product readiness at critical phases (EVT, DVT, MPQ, MP).
• Issue Resolution: Lead failure analysis, implement corrective actions, and present concise reports to executive stakeholders.
• Process Excellence: Drive scalable quality control plans and assess the quality impact of product and process designs.

Leadership & Continuous Improvement

• Team Development: Lead, mentor, and coach the PQE team, fostering a culture of high quality for products, processes, and people.
• Global Quality Hub: Act as the on-site lead for quality issues, collaborating with CMs/Suppliers, and ensuring quick consensus among global project teams to achieve closure.
• Proactive Quality: Initiate and implement proactive activities to continuously enhance manufacturing and product quality, including leading internal and external audits.

Qualifications

• ONLY APPLICABLE TO MALAYSIAN*

Qualification And Experience

• 10 years of engineering/quality experience in Consumer Electronics Manufacturing, including 5 years in a managerial role.
• Bachelor's Degree or above in Mechanical, Electrical, Manufacturing Engineering, or a related field.
• Demonstrated ability to hire, develop, and lead high-performing technical teams.
• A proven track record of managing complex projects and achieving significant results in a fast-changing, high-volume manufacturing environment.
• Deep expertise in production control processes, data analysis, and Six Sigma tools (e.g., GR&R, Cp/Cpk, SPC, DOE).
• Expert capability in planning DOEs, executing failure analysis, and developing robust reliability and quality improvement plans.
• Exceptional written, verbal, and executive presentation skills.

Technical Must-Haves

• Experience managing high-volume consumer electronic manufacturing technologies.
• The skill and knowledge to quickly react to a quality excursion in the factory and implement a path to un-block production.
• Proven ability to partner with CMs/Suppliers to execute quality improvement activities.
• Familiarity with process and design failure mode effects analysis (DFMEA and PFMEA).
• Bonus: Familiarity with ISO 9001, RoHS, APQP, PPAP, 8D, Control Plan, or Six Sigma methodology.

Additional Information
What to Do Next:
Please attach your resume including links to your Github and website where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information