Housekeeping Manager

1 day ago

Johor Bahru, Johor, Malaysia FOREST CITY GOLF RESORT Full time 43,200 - 72,000 per year

Job description

Duties and Responsibilities:

· Supervise and guide floor team leaders, room attendants, and public area attendants in their daily tasks.

· Inspect guest rooms, corridors, and public areas to ensure cleanliness and maintenance meet hotel standards.

· Assist in organizing daily work schedules, staff deployment and task allocation.

· Support the implementation of housekeeping standards and standard operating procedures (SOPs).

· Provide training and coaching to new and existing housekeeping staff.

· Handle guest requests, complaints, and special room arrangements in a timely and professional manner.

· Assist in inventory control of linens, cleaning supplies, and guest amenities.

· Prepare daily inspection reports, handover logs, and housekeeping records.

· Handle housekeeping staff attendance.

· Coordinate with outsource companies regarding foreigners matters.

· Coordinate and follow up with Engineering Team on defect rectification progress, keep defect list updated.

· Coordinate with Front Office Team on VIP room assignment and inspection.

· Prepare and keep track of purchase request list, follow up with Purchasing Department.

· Ensure all staff comply with hotel policies, grooming standards and hygiene practices.

Job Requirements

· Certificate or Diploma in Hospitality or Housekeeping Management is a plus.

· At least 2-3 years of housekeeping experience in a hotel environment, with prior team lead experience is preferred.

· Strong attention to detail and commitment to cleanliness standards.

· Familiarity with hotel housekeeping procedures and safety standards.

· Willing to work shifts, weekends, and public holidays.

· Proficient in English and Malay; Mandarin is an advantage.

Job summarySupervise housekeeping operations, manage staff, ensure cleanliness standards, and coordinate with other departments.

Job Types: Full-time, Permanent

Pay: RM4, RM6,500.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Work Location: In person

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