Specialist Tele-Sales

4 hours ago

Petaling Jaya, Selangor, Malaysia DKSH Spain Full time 40,000 - 80,000 per year

Job Summary
  • Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete, accurate responses.
  • Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.
General Responsibilities
  • Influences customers to buy or retain (new) products or services based on sales history analysis.
  • Create product/brands awareness to both current buyers and new outlets (which have not bought yet)
  • Make an outbound call and reach customers with other modes of communication (email & WhatsApp).
  • Documents transactions by completing call requests and record logs.
  • Maintain customer relationships and understanding of customer demand & market insight.
  • Complete orders via the SAP system during outbound calls and contact with customers.
  • Follow superior's instruction to complete service requirements and strive to achieve set target; Notify superior of needed supports.
  • Maintains operations by following policies and procedures; and reporting if needed.
  • Maintains quality service by following organization standards.
Functional Skills and Knowledge
  • Excellent command of English and Bahasa Malaysia in both written and spoken
  • Strong interpersonal and leadership abilities
  • A high level of integrity and commitment
  • Attentive, accurate and focused, with careful eye for detail
  • Dynamic and resilient towards challenges
  • Tele-sales skills, Customer service skills
  • Accepts coaching and direction.
Education
  • Diploma or Degree in any field.
  • Minimum 2 years experience in call center environment, preferably in healthcare industry. 

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