General Manager

6 days ago

Kota Bharu, Kelantan, Malaysia Ayam Gepuk AG Full time 110,000 - 220,000 per year

The General Manager is responsible for overseeing overall business operations, ensuring efficient performance across all departments, and driving the company's strategic growth. This role ensures that all outlets, teams, and business units operate smoothly, achieve KPIs, and maintain the brand's standards in quality, service, and profitability.

A. Operational Management
  • Oversee daily operations across all outlets and departments
  • Ensure consistent implementation of SOPs and brand standards
  • Monitor outlet performance, customer satisfaction, and service quality
  • Conduct regular site visits and operational audits
B. Strategic Planning & Business Growth
  • Develop business strategies to increase revenue and brand presence
  • Plan expansion, new outlet openings, and market opportunities
  • Analyze business performance reports and propose improvements
  • Ensure long-term sustainability and competitive advantage
C. Financial Management
  • Prepare and manage annual budgets
  • Monitor revenue, expenses, profit margins, and cost control
  • Approve purchasing, inventory planning, and financial reports
  • Identify cost-saving opportunities without compromising quality
D. Human Resource & Team Leadership
  • Lead, coach, and motivate department heads and outlet managers
  • Support HR in recruitment, training, and performance evaluation
  • Build a strong leadership pipeline and foster a positive work culture
  • Handle high-level disciplinary issues if necessary
E. Communication & Coordination
  • Maintain effective communication between management and all departments
  • Prepare and present operational reports to the Director/CEO
  • Coordinate key projects and interdepartmental initiatives
Required Qualifications
  • Degree in Business Administration, Management, F&B, or related field
  • Minimum 5–8 years of management experience, preferably in F&B / retail
  • Strong leadership and decision-making skills
  • Strong understanding of operations, finance, and HR
  • Excellent communication and interpersonal skills
  • Ability to handle pressure and manage multiple tasks

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