E-Commerce Executive

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Midea Scott & English Electronics Sdn Bhd Full time

Key Responsibilities:

  • To further expand company's E-Commerce business by leading and maintaining daily operations of the E-Commerce platform.
  • To prepare all reports as and when required.
  • Responsible and managing the E-Commerce platform, ensuring precise listing and proper categorization of all products.
  • Generate engaging and visually appealing content for Midea & subsidiary's products and collaborating with the team to enhance product visibility.
  • Efficiently process and fulfill orders received through the E-Commerce platform, ensuring timely and accurate delivery to customers.
  • To track and assess performance metrics for the sales, traffics, conversion and offering routine reports on key performance indicators to the management team.
  • To share creative ideas and collaborate with cross-functional teams, including marketing, logistics, and customer support, to optimize operations.
  • Assist in the planning and execution of social media campaigns to enhance brand awareness and engagement for E-Commerce platform.
  • Assist in monitoring and analyzing e-commerce performance metrics, contributing to regular reports for decision-making.
  • Handle incoming customer queries via chat in a timely and professional manner.
  • Provide accurate information about products, services, pricing, and policies.
  • Resolve customer issues or complaints efficiently while maintaining a high level of customer satisfaction.
  • Any other duties that may be assigned to you by your Superior from time to time.

Key Requirements:

·       Bachelor's degree in Business, or E-Commerce related fields

·       Minimum 1-2 years of e-commerce and marketing management experience.

·       Strong knowledge of E-Commerce Platforms and tools

·       Excellent organizational and time management skills.

·       Strong communication and collaboration skills to work across teams.

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