MIS Engineer

1 day ago

Johor Bahru, Johor, Malaysia M-Security Technology Sdn Bhd Full time 60,000 - 80,000 per year

RESPONSIBLITIES:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with staff to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Administration of company email and active directory.
  • Provision of new/old laptop/desktop to staff.

REQUIREMENTS:

  • Working location: Singapore.
  • BSc in Computer Science or relevant field

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

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