Digital AEM Analyst

2 days ago

George Town, Penang, Malaysia Agilent Technologies Full time
Job Description

This role focuses on managing and optimizing the Adobe Experience Manager (AEM) platform, including Sites and Digital Asset Management (DAM) functionalities. It ensures seamless performance, digital asset governance, and exceptional digital experience delivery. Collaborating with cross-functional teams—including content creators, marketers, developers, and stakeholders—the role streamlines workflows, integrates digital tools, and fosters an efficient platform ecosystem. Additionally, the analyst supports Product Owners in overseeing digital service products from ideation to commercialization, advocating for customer needs, and contributing to product vision, strategy, and roadmaps.

Principle Duties:

  • The primary focus of this role is to work with Product Managers in the development of the necessary requirements and clarity to drive new digital Customer solutions into the market. 

  • Collaborate with stakeholders to support the ideation, development, and deployment of digital solutions aligned with business goals.

  • Lead cross-functional projects to refine concepts into structured IT requirements, ensuring alignment with product roadmaps.

  • Translate customer needs and market intelligence into actionable insights and technical specifications.

  • Develop and manage AEM platform functionalities, including workflows, metadata schemas, templates, and asset migration strategies.

  • Collaborate with content creators, developers, and UX teams to streamline content publishing processes and enhance user experience.

  • Support platform integrations with tools like Adobe Analytics, Target, and Workfront.

  • Collaborate with information architects and structure digital assets within AEM DAM, adhering to metadata standards, taxonomy, and governance best practices.

  • Oversee testing, define KPIs, and recommend enhancements to improve usability and customer satisfaction.

  • Troubleshoot user problems and partner with technical teams to minimize system (both AEM Sites and DAM) disruptions

  • Provide training, documentation, and support to system users to promote best practices and efficient utilization of AEM

  • Conduct in-depth analysis of existing AEM supported applications with a deep understanding of the AEM platform.

  • Groom, prioritize, and coordinate backlog tickets resolution with the IT team, aligning with the release schedule and team capacity.

  • Work with the IT support team on AEM Service pack upgrades.

  • Provide ongoing support to business users and bridge the communication with the tech team.

  • Communicate with stakeholders to gather business requirements.

  • Document requirements clearly through user stories, use cases, and functional descriptions with acceptance criteria.

  • Define test scenarios and write UAT test cases to verify functionalities.

  • Facilitate communication between business stakeholders, IT developers, and Platform owners throughout the whole release process.

Qualifications

· BS/MS degree in Business, Engineering, or related field.

· years in Business, Analytics, or Digital Product Management, with project/program management experience.

· Proven expertise with AEM (Sites and DAM), including metadata standards, taxonomy, and workflows.

· Excellent problem-solving skills, attention to detail, and ability to troubleshoot platform-related issues.

· Strong communication and collaboration skills, with experience working across multiple teams

· Experience with DevOps practices.

· Experience with AEM-specific development and customization, such as templates, components, and workflows.

· Background in training and change management for platform adoption and governance initiatives.

· Familiarity with AEM customization, front-end/back-end technologies (HTML, CSS, JavaScript, Java preferred), and Adobe product integrations (e.g., Analytics, Target).

· Strong problem-solving, project management, and communication skills.

· Ability to travel 5-10%.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing

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