Customer Experience Executive

1 week ago

Setia Alam Selangor, Malaysia Sunsuria Berhad Full time

Why Join Us?

At Sunsuria, we believe in empowering our employees and fostering a dynamic work environment where talent thrives. Here's why you should be part of our team:

  1. Award-Winning Recognition – We are a well-recognized name in the property market, proudly ranked Top 10 in the Malaysia Developer Awards 2024 (Market Cap below RM1 billion) and more.
  2. Career Growth & Development – We invest in our employees by providing extensive training and development programs to support professional advancement.
  3. Innovation & Digitalization – Guided by our principle, "Building Today, Creating Tomorrow," we are committed to excellence and innovation, driving digitalization and automation for future growth.
  4. Dynamic & Transparent Culture – Work with a collaborative, open-minded team that values transparency, teamwork, and integrity.
  5. Comprehensive Employee Benefits – We care about our employees' well-being, offering attractive perks, including inpatient medical coverage, various incentive and allowances, and outpatient medical coverage for employees and their dependents.

Job Responsibilities:

  • Build rapport and ensure consistent delivery of excellence customer service experience to customers.
  • Professionally manage the delivery of vacant possession and respond to customers' requests, enquiry or complaints efficiently.
  • To communicate effectively with customers on the progress of defect rectification work or the status their issues.
  • Work harmoniously with relevant stakeholders ensuring the organization's service level are achieved through immediate resolution of property and service inquiry or complaints.
  • Respond to customers' requests in an accurate and timely manner making recommendations based on local knowledge and industry practices.
  • Propose and coordinate CRM plans and activities to increase clientele database and high customer retention.
  • Maintain proper documentation records to ensure compliance with statutory and industry practices.
  • To complete all the other job responsibilities and task assigned by the immediate superior or the Head of Department from time to time.
  • To support towards any soft launches and project launches as and when required.

Job Requirements:

  • Bachelor's Degree in related discipline with minimum 2-3 years of relevant working experience in providing customer service/concierge preferably in property development.
  • Good written and verbal communication skills (English is a must).
  • Proficient in MS Office applications.
  • Able to evaluate multiple highly detailed tasks, determine priorities and organize work for maximum delivery result.
  • Pleasant personality and able to communicate effectively with all level of personnel.

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