Process Management

2 weeks ago

Penang, Malaysia OCBC Bank (Malaysia) Berhad Full time 90,000 - 120,000 per year

*WHO WE ARE:*

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

  • Lead the teams in the Centre of Excellence (Hub) in managing remittance, payment screening, payment investigation & SWIFT Operations.

  • Oversee the team's daily operations to ensure efficiency and alignment with all established goals.

  • Maintain a high standard of operations control and compliance to protect Bank's and Customer's interests.

  • Represent the teams in meetings with management, business partners, auditors as appropriate.

  • Ensure escalations are raised to the management levels on a timely basis.

  • Mainly responsible for remittances & payment investigation requested by customers or financial institutions, covering areas such as non-receipt of funds, amendment and cancellation of payments, exception handlings

  • Mainly responsible for performing payment screening, transactions activity checks and other reviews according to Anti-Money Laundering, Countering the Financing of Terrorism (AML/CFT) requirements

  • Other ad-hoc administrative and project task.

*What we offer:*

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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