Business Manager

Overview:

Reporting to the Head of Retail FX, this role manages the entire Personal Financial Services (PFS) FX Banknotes business, focusing on achieving financial, operational, and customer satisfaction targets. The primary mandate is to
develop and grow
the bank's foreign currencies franchise by setting the overall product strategy, driving execution, and ensuring expansion. This involves identifying market trends and collaborating with stakeholders to meet financial objectives across various corridors for sustained growth. A key function is to enhance operational
efficiency and productivity
by streamlining workflows, which directly improves product quality and delivers an exceptional internal and external customer experience.

Responsibilities:

Product Responsibilities

• Bureau De Change (BDC) / Center of Excellence (COE)
• Wholesale Banknotes
• Foreign Currency ATM Machine
• Any other foreign currency banknotes products added from time to time

Key Responsibilities

• Financial & Reporting:
  Oversee revenue streams, monitor profitability, manage budgets, and prepare detailed reports on business activity and performance.
• Operational Oversight:
  Manage daily operations, ensuring smooth and efficient transaction processing, monitoring transaction flows/settlements, and meeting operational KPIs.
• Compliance and Risk:
  Maintain rigorous compliance with AML/KYC regulations, implement strong internal controls to prevent fraud, and monitor/report suspicious activities.
• Business Growth Strategy:
  Develop and execute strategies to grow the foreign currency banknotes business, expand market share, and identify/onboard new partners based on market research.
• Customer and Stakeholder Relations:
  Handle customer inquiries and complaints, ensure high satisfaction levels, and build/maintain relationships with all key internal and external stakeholders.
• Team Leadership:
  Supervise, train, and motivate staff, fostering a collaborative and productive work environment to achieve business goals.

Core Financial Goals:

• Maximize Profitability:
  Focus on maximizing margins on foreign currencies, optimizing pricing, and controlling operational costs and fraud losses.
• Drive Revenue Growth:
  Achieve higher transaction volumes for foreign currencies banknotes, expand the customer base, and introduce new products to penetrate new domestic and international markets.
• Expand Market Share:
  Strategically increase the company's share of the foreign currencies banknotes market, establish a competitive edge, and form partnerships to extend market reach.
• Ensure Cost Efficiency:
  Reduce operational expenses by streamlining foreign currency conversion processes, negotiating favorable partner rates, and implementing technology for automation.
• Overall Financial Performance:
  Sustainably improve the bank's financial health through focused efforts on increasing profitability, expanding revenue, capturing market share, and reducing costs.

Managerial

• Ensure high efficiency of all the products by working closely with the team members ((internal and external e.g. various partners and Hubs) in driving the business in accordance to corporate objectives.
• Work closely with other Retail FX Business Managers to achieve Business Unit's objectives.

Organizational

• Instrumental to drive foreign currencies banknotes financial objectives including key business metrics and P&L of the department.

Skills & Experience We Are Looking For:

Education/Qualification

• Diploma/ Bachelor's degree in Business Administration, Finance, or a related field.
• Master degree is an added advantage.
• Malaysian citizen.

Experience

• Experience in a management or leadership role. 3-5 years is preferred
• Experience in product management, marketing, project management or operations management.
• Experience in Foreign Currency or Banknotes business is an added advantage.

Special Skills

• Strong business analytics skills.
• Effective, empathic, and fair leadership skills.
• Experience recruiting, training, and managing employees.
• Understanding of legal and regulatory requirements in the industry.
• Excellent communication (written and verbal) and negotiation skills.
• Proficiency in Foreign Currency or Banknotes software and systems is an added advantage.

HLB Careers link:

For more job opportunities, please go to HLB Careers:

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.