System Support Manager – Asia Pacific

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia seca – precision for health Full time 60,000 - 120,000 per year

Global Market Leader in Medical Measuring Systems and Scales

Since 1840, seca has been helping healthcare professionals overcome complex challenges with simple, precise solutions that go beyond height and weight. As the world's leader in medical measuring systems, our mission is to empower better care through accuracy, connectivity, and innovation.

Our portfolio includes networked measuring stations, medical Body Composition Analyzers (mBCA) using Bioelectrical Impedance Analysis (BIA), and software systems that simplify workflows and enhance diagnostics. With 18 branch offices and exports to over 110 countries, seca continues to set the standard for precision in healthcare.

As a 100% family-owned company, now in its fourth generation, we pride ourselves on being innovators, creators, and disruptors in the medical technology field. Our award-winning designs and integrated technologies continue to shape the future of healthcare.

Responsibilities:

  • Support the delivery of technical training sessions (online or on-site), especially for new partners or team members
  • Cover topics such as product installation, troubleshooting, service kit usage, and ticketing processes
  • Assist in maintaining and developing technical learning materials
  • Act as a technical contact for selected partners when required
  • Support partners in navigating seca tools such as the Partner Portal and Customer Education Portal (CEP)
  • Provide guidance during onboarding or process adoption phases
  • Advise partners on recommended spare parts to maintain stock based on frequent service cases
  • Promote local spare part availability to enable fast repairs and increase partner-driven service revenue
  • Collaborate with internal teams to ensure alignment between technical and commercial aspects

Qualifications:

  • Degree in Biomedical Engineering or equivalent technical qualification
  • Strong technical understanding, preferably in medical technology, IT, or technical service
  • Excellent communication and problem-solving skills
  • Experience with ticketing tools (e.g., Jira)
  • Ability to support training initiatives and partner communication when needed
  • Commercial awareness of spare parts and service business is an advantage
  • Willingness to travel up to 20% of the time within the region
  • Self-motivated, independent, and goal-oriented work style

Our Offer:

As the world market leader in medical measuring and weighing, we provide extensive product knowledge and the expertise required to operate successfully in the market. We offer a challenging and varied position in an innovative environment with flat hierarchies, individual responsibility, and an attractive remuneration package.

If you are interested in this opportunity, please send your
application with an English resume and your salary expectation
to:

We look forward to hearing from you.

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