Guest Support Executive Cum Homestay Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Perfect Pinnacle Sdn Bhd Full time $20,000 - $60,000 per year

Requirements:

  • Minimum education: Diploma and above

  • Required skills: Customer Service, Attention to Detail, Time Management, Communication Skills, Problem-Solving Skills, Customer Relationship Management, Sales experience, Fluency in Mandarin, Hospitality Management, Mandarin Language Proficiency, Problem-Solving, Homestay Operations

  • Fresh graduates are encouraged to apply

  • Proficiency in English (spoken and written) is a must, as we accommodate many international guests.

  • Customer-Focused and Solution-Oriented – You don't just answer questions; you create seamless experiences

  • Operationally Strong – Familiarity with hotel management or the homestay industry is a strong advantage.

  • Resilient and Resourceful – Able to handle challenges confidently and professionally.

  • Time-Sensitive and Disciplined – Strong follow-up skills to resolve guest inquiries efficiently.

  • Growth-Oriented – A willingness to learn, adapt, and continuously improve.

  • Flexible and Committed – While work hours may extend beyond the usual, we ensure our team is well-rewarded with valuable perks. Rotational shift setting.

Responsibilities:

  • Be the Voice of The Stay Hub – Act as the first-tier support team, handling guest inquiries professionally via calls, emails, and messages.

  • Manage Reservations and Guest Services – Coordinate bookings, reservations, and guest inquiries efficiently and accurately.

  • Ensure Smooth Homestay Operations – Oversee and plan daily homestay operations, ensuring high service standards.

  • Own Every Guest Experience – Proactively solve problems, address concerns, and create positive experiences for our guests.

  • Implement Policies and Standards – Uphold and enforce company policies, procedures, and ethical standards.

  • Work as a Team – Collaborate with operations and management teams, sharing insights to enhance service quality.

  • Drive Business Growth – Contribute ideas and efforts toward the success and expansion of our hospitality business.

  • Stay Organized and Efficient – Track, follow up, and resolve guest requests promptly.

  • Be Ready to Go the Extra Mile – Provide occasional after-hours support to ensure smooth operations.

Benefits:

  • Competitive Salary

  • Career Growth and Leadership Opportunities – We recognize hard work and promote from within.

  • Performance-Based Bonuses – Your dedication will be rewarded

  • A Supportive and Rewarding Work Culture – While we go beyond regular hours to ensure smooth operations, we believe in rewarding dedication with well-deserved relaxation.

  • Exclusive Perks – Enjoy free stays at our homestays and discounts for your loved ones.

  • Free Parking – No worries about parking fees

Additional Benefits:

Annual Leave, Medical and Hospitalisation Leave, Annual Bonus, EPF / SOCSO / PCB, Performance Bonus, Training Provided

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