Guest Experience Operations Intern

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia GuestReady Full time 30,000 - 50,000 per year

 
Join GuestReady as a Guest Experience Operations Intern

GuestReady is a game-changer in short-term rental and hospitality management, operating in the 
UK, France, Portugal, Spain, and the UAE
.

Since 2016, we've been redefining the industry with 
cutting-edge technology
 and 
top-notch service
.

We're now looking for a
Guest Experience Operations Intern
to support our growing team and gain hands-on experience in hospitality operations, guest relations, and property management.

 
Role Overview

As a
Guest Experience Operations Intern
, you'll gain hands-on experience in customer operations by supporting property damage claim resolution, guest feedback management, and service recovery initiatives. You'll learn how to investigate cases, respond to reviews, and collaborate with internal teams to help ensure smooth and positive guest experiences.

 
Key Responsibilities

Assist in managing and processing property damage claims, including gathering documentation

Assist in managing and processing property damage claims, including gathering documentation and helping track resolutions.

Support the review and assessment of claim submissions for accuracy and compliance with platform policies.

Help coordinate communication with owners, guests, and external partners under the guidance of senior team members.

Learn how to manage guest reviews by drafting responses and ensuring professional, timely communication.

Shadow service recovery processes to understand how guest concerns are addressed and resolved.

Gain exposure to cross-team collaboration with operations, finance, and customer support.

Develop organisational and analytical skills by maintaining accurate records for reporting.

 
What You Need to Succeed

Strong
communication
and
organizational
skills.

High
att
ention to detail
with a proactive mindset.

Interest in hospitality, customer service, or operations.

Tech-savvy and comfortable with digital tools.

Ability to multitask and
adapt quickly
to changing tasks.

Positive and collaborative attitude with a willingness to learn.

Fluency in
English
(other languages are a plus).

 
Perks & Benefits

 
Hybrid work flexibility
 – balance work and life your way.

Be part of a 
fast-growing company
 in the travel industry.

Work in a 
dynamic, multicultural team
.

Opportunities for 
learning and career development
.

Focus on 
wellbeing
 with supportive activities.

 
Join Us on This Exciting Journey

Even if you don't tick every single box, we encourage you to apply If you're a 
70% match
, we'd still love to hear from you — many skills can be learned on the job.

 
Diversity & Inclusion

At GuestReady, we celebrate 
diversity
 and are proud to be an 
equal-opportunity employer
. We value unique talents and perspectives and welcome applicants from all backgrounds — regardless of race, gender, religion, sexual orientation, disability, age, or culture.

Let's build something amazing together

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