Guest Experience Officer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 90,000 - 120,000 per year

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.  

The Exchange TRX is a 17-acre integrated development set to become one of Asia's leading lifestyle hubs. Our mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.  

About the role

We are seeking highly motivated and service-oriented professionals to join our distinguished team in delivering world-class guest experiences.  We invite you to apply for the role of Guest Experience Officer - Premium Lounge.  In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting. Your duties include but not limited to:

  • Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.

  • Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.

  • Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.

  • Uphold discretion and professionalism when handling VIP and VVIP guests.

  • Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.

  • Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.

  • Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

About You

  • Proven experience in hospitality, luxury retail, or high-end customer service.

  • Strong knowledge of food handling and beverage service etiquette.

  • Impeccable grooming and presentation, reflecting the standards of luxury hospitality.

  • Strong English communication skills.

  • Ability to communicate fluently is multiple languages will be an added advantage.

  • Availability to work flexible hours, shifts, weekends, and public holidays as required.

Others :

  • Permanent position

  • 20 days annual leave per year plus 3 days of wellbeing leave

  • Medical, Dental and Inpatient coverage for self and dependant.

  • Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it's important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.  

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success. 

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

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