Associate, Global Payments Services

Company Description

Experience something Brilliantly Different with a career with MUFG Investor Services.

Who are we?

MUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today's investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world's largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at 

Job Description

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as an Associate, Global Payment Services, reporting to the Associate Director, Global Payment Services.

The Global Payment Services team is responsible for the timely and accurate processing of all payments with MUFG Investor Services globally. The team has a presence in Kuala Lumpur, Singapore, Limassol, Dublin, Halifax and Toronto and work together to manage client payments on a global basis.

You will be part of a small but growing team located across three regions with responsibility for supporting the operational processes for a new payments line of business. The team you will be part of have specific responsibility for managing payment exceptions, working with other internal teams and clients to investigate and resolve payment exceptions, in addition to providing client servicing for our payment and treasury products.

Key responsibilities:

Functional responsibilities

• Investigate and resolve payment exceptions in line with SLAs
• Work with clients to resolve payment exceptions, and manage callback process for new beneficiaries
• Ensure that critical issues are escalated in a timely manner to senior stakeholders.
• Collaborate with clients, vendors and other stakeholders to ensure timely and accurate processing of client payments.
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Provide exceptional client service to both internal and external clients
• Build strong relationships with clients

Continuous Improvement/ Ad hoc Responsibilities

• Identify opportunities to improve the efficiency, accuracy and security of payment processes, and participate in a culture of continuous improvement within the team.
• Participate in workstreams related to payment system upgrades, process improvements and new product launches
• Ensure that procedures are up to date, and in line with firm standards.
• Participate in the development and implementation of new systems and processes related to payments.

Qualifications

• 3+ years of payment processing experience, preferably within a global banking environment.
• Working knowledge of international payment processes, including clearing and settlement mechanisms.
• Understanding of regulatory requirements for payment processing (e.g. AML, KYC).
• Excellent analytical and problem-solving skills.
• Data-driven approach
• Strong interpersonal, communication and negotiation skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency in MS Office products, with intermediate-advanced MS Excel skills.
• Strong understanding of global payment processes, and familiarity with payment systems and online banking platforms.
• Solid understanding of Swift and ISO Payment processing, including payment formatting.

Additional Information

What's in it for you to join MUFG Investor Services?

Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.