P2P Operations Specialist
1 week ago
- Responsible for the daily operation of P2P crypto exchange to ensure the stability and efficiency of the platform.
- Establish and maintain cooperative relationships with buyers and sellers and payment service providers to ensure platform liquidity and market depth.
- Drive new user participation and existing user activity, increase platform transaction volume and increase market share.
- Monitor and analyze OTC platform trading data, timely discover and solve trading bottlenecks and improve platform trading experience.
- Based on market demand and user feedback, put forward innovative functional requirements, optimize platform interface, payment process and transaction mechanism.
Conduct regular user satisfaction surveys and propose improvement plans to improve user experience and platform reputation.
Compliance and risk Control:
Ensure that OTC platforms operate in compliance with local laws and regulations especially in the area of anti-money laundering (AML) and customer identity verification (KYC);
- Work with compliance and risk control teams to monitor trading activity and identify and prevent potential market manipulation, fraud and other risks;
Provide and improve the risk control measures in the OTC trading process to ensure the fund safety of platform users.
Customer support and operation:
Provide efficient customer support to help solve technical or financial problems encountered by users during transactions;
- Coordinate internal resources to ensure that customer problems are dealt with in a timely manner, improve customer satisfaction and user loyalty of the platform;
- Continuously optimize the customer service process, improve the response speed and service quality, and ensure the good operation of the platform;
Organize operational activities to continuously improve buyer and seller engagement and new customer transaction activation.
Data analysis and report:
Collect and analyze the transaction data and user behavior of the platform, discover the trend behind the data and put forward suggestions for improvement.
- Provide operational reports, track the platform's operational indicators and support management to make strategic decisions.
Based on data analysis, promote continuous business optimization, improve platform transaction activity and user engagement.
Overseas merchant operations; leading the growth of overseas merchant transaction volume and daily merchant communication
Job Requirements:
- Bachelor degree or above, major in finance, economy, information technology or related is preferred.
- More than 3 years experience in P2P operation of cryptocurrency exchange;
- Familiar with P2P platform transaction process, cryptocurrency market characteristics and relevant regulations with profound market analysis ability and competition analysis ability;
- Have a strong sense of risk control, familiar with legal requirements such as KYC and AML and can identify and prevent potential risks;
- Excellent customer service awareness and able to solve complex customer needs and improve user satisfaction of the platform;
- Fluent in English & Chinese with good cross-cultural communication skills and team spirit.
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