Team Lead – Configuration Management

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Position Overview

The purpose of this position is to manage the PLM Configuration Controllers team and provide comprehensive support to PLM and Planisware users. This includes collecting and analyzing metrics, generating reports, auditing and maintaining data, and facilitating the implementation of promotions and product changes. The role is critical in ensuring Cochlear meets its regulatory and commercial objectives, while driving continuous process improvements and system optimizations.

Key Responsibilities:

• Manage daily operations of the configuration management team, ensuring consistent achievement of key performance indicators (KPIs).

• Build a high-performing team by providing training, coaching, and professional development support.

• Promote a collaborative, responsive, and customer-focused team culture.

• Assign and monitor team workload to ensure timely and accurate completion of configuration tasks and product changes.

• Handle escalations and support resolution of complex issues with internal and external stakeholders.

• Participate in workforce planning, performance management, and employee engagement activities.

• Analyze PLM and Planisware system performance, identify usability issues, and propose system and process enhancements.

• Collaborate with cross-functional stakeholders (including IT, development, and business teams) to design, test, and validate system updates and new features.

• Drive continuous improvement initiatives that enhance user experience and reduce inefficiencies.

• Contribute feedback to support business process optimization and future system roadmap planning.

• Serve as the subject matter expert (SME) for PLM and Planisware systems, offering advanced troubleshooting, user support, and guidance.

• Maintain up-to-date documentation, including standard operating procedures (SOPs), training guides, and work instructions.

• Oversee and ensure quality control of part and document reviews, including correct team assignments and compliance with regulatory standards.

• Ensure accurate integration of product data into ERP systems in line with approved procedures.

• Manage IT service requests related to PLM and Planisware, coordinating issue resolution and prioritization.

• Communicate effectively across departments and levels of seniority to address system issues, process changes, and support requirements.

Key Requirements:

Minimum Qualifications

• Bachelor's Degree in Engineering, Business, Information Systems, or a related field.

• At least 5 years of experience in customer service, business support, manufacturing, logistics, shared services.

• Minimum 2 years in a supervisory or leadership role with proven experience managing teams/ complex projects or equivalent proven experience managing people or projects and delivering results through others.

• Strong knowledge of Product Lifecycle Management (PLM), change management, and document control processes.

• High attention to detail and analytical skills for data validation and compliance checks.

• Proficiency in Microsoft Office, especially Excel (data analysis, pivot tables, reporting).

• Strong written and verbal communication skills with the ability to convey technical information clearly.

Ideal Qualifications

• Experience in global or regulated industries (e.g., medical devices, aerospace).

• Familiarity with Planisware and ERP integration processes.

• Proven ability to collaborate across cultures, time zones, and cross-functional teams.

• Demonstrated ability to influence and engage stakeholders at all organizational levels.

Additional Information

• Flexibility: Late or early work hours may be required to support international users, particularly in Europe.

• Visibility: This is a high-impact role with exposure to multiple departments and functions across the business.

• Career Development: Opportunity to develop expertise in configuration management and play a key role in shaping system standards and practices at Cochlear.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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