Toyota Service Advisor, Service Department
2 days ago
Job Responsibilities
- Welcome and assist customers, schedule service appointments, and record vehicle information.
- Enhance customer satisfaction by listening carefully, explaining repair orders, and obtaining approval for additional work.
- Prepare cost estimates, provide timelines, and manage customer billing.
- Ensure vehicles are completed on time and perform thorough quality checks before delivery.
- Support service campaigns, fix-it-right programs, follow-ups, and parts back orders, with regular updates on major jobs.
- Maintain professional grooming and appearance at all times.
- Perform other duties as assigned by management or supervisors.
Job Requirements
- Minimum qualification: SKM Level II, Diploma in Engineering, or equivalent.
- Fresh graduates are welcome.
- Salary based on experience and qualifications.
- Strong communication skills and professional appearance.
- Proactive team player with initiative and a positive attitude.
- Own transportation and valid Class D driving license required.
- Fluent in English and Bahasa Malaysia (written and spoken).
- Able to commute daily to Telok Panglima Garang.
Job Type: Full-time
Pay: RM1, RM2,000.00 per month
Work Location: In person
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