Service Advisor

4 days ago

Teluk Panglima Garang, Selangor, Malaysia PCM GROUP GLOBAL SDN. BHD. Full time

1. Sales Performance & Smart Selling

  • Achieve sales, throughput, and focus product targets using effective selling strategies.
  • Promote additional services where appropriate to increase revenue and meet branch targets.

2. Customer Satisfaction & Communication

  • Enhance customer satisfaction by listening attentively and securing approval for additional jobs.
  • Provide clear explanations of work done, charges incurred, and ensure timely delivery as promised.

3. Customer Experience & Service Excellence

  • Create an exceptional customer experience through a positive and proactive customer service approach.
  • Handle customer inquiries and feedback professionally to build long-term trust and loyalty.

4. Service Campaigns & Operational Support

  • Actively participate in service campaigns, Fix-It-Right programs, and follow-up cases.
  • Monitor and update customers regularly on parts back orders and major repair job progress.

5. Documentation & Warranty Claims

  • Ensure prompt and accurate submission of technical reports and warranty claims.
  • Manage branch goodwill claims in line with approved guidelines and timelines.

6. Service Delivery & Time Management

  • Ensure all vehicles are completed and ready within the committed time frame.
  • Consistently deliver high-quality service that exceeds customer expectations.

7. CSI Achievement & Team Contribution

  • Contribute to the branch's Customer Satisfaction Index (CSI) goals through quality service.
  • Support team initiatives aimed at improving overall customer satisfaction and performance.

8. Compliance & Flexibility

  • Follow internal operational procedures and compliance requirements set by the distributor.
  • Carry out any additional tasks or assignments as instructed by your superior when required.

  • Qualifications for Service Advisor

  • Minimum Diploma in Marketing/Mass Communication/Business Administration OR equivalent with Automotive related experience.

  • At least two (2) years of working experience in CRM, customer service and marketing communication.

  • Fluent written and spoken in English & Bahasa Melayu.

  • Good understanding of customer segmentation and demographics.

  • Ability to interact with all levels of people to address arising issues.

  • Strong interpersonal and communication skills.

  • Independent and able to work under pressure and multitasking environment.

  • Toyota Service Advisor, Service Department

    2 days ago

    Teluk Panglima Garang, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

    Job ResponsibilitiesWelcome and assist customers, schedule service appointments, and record vehicle information.Enhance customer satisfaction by listening carefully, explaining repair orders, and obtaining approval for additional work.Prepare cost estimates, provide timelines, and manage customer billing.Ensure vehicles are completed on time and perform...

  • Toyota Service Technician

    3 hours ago

    Teluk Panglima Garang, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

    Job DescriptionPerform routine maintenance and general mechanical work on Toyota vehicles, in full compliance with the company's Standard Operating Procedures (SOP).Conduct basic auto care and maintenance tasks including oil changes, fluid level checks, tire rotation, brake pad replacement, wheel bearing and sensor replacement, and other related...

  • Automotive Technician

    2 days ago

    Teluk Panglima Garang, Selangor, Malaysia ProAuto Drive Sdn Bhd Full time

    Job DescriptionPerform routine maintenance and mechanical work on Toyota vehicles in accordance with company SOPs.Conduct basic auto care, including oil changes, fluid checks, tire rotations, brake pad replacements, wheel bearing and sensor work, and related tasks.Diagnose and troubleshoot vehicle issues using appropriate diagnostic tools.Conduct quality...

  • Service Advisor

    2 days ago

    Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    Greeting customers, scheduling service appointments and receiving vehicle information. - Achieve enhanced customer satisfaction through careful listening to customer's request, obtaining approval for additional jobs and provide detail explanation of repair orders. - Estimates cost and completion time/settles customer accounts. - Ensure vehicles are ready...

  • Service Advisor, Service Department

    2 days ago

    Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    Greeting customers, scheduling service appointments and receiving vehicle information. - Achieve enhanced customer satisfaction through careful listening to customer's request, obtaining approval for additional jobs and provide detail explanation of repair orders. - Estimates cost and completion time/settles customer accounts. - Ensure vehicles are ready...

  • Service Technician

    2 days ago

    Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    **JOB HIGHLIGHTS** - Attractive Remuneration Package_ - Fast Growing Company_ - Positive Working Environment_ **JOB DESCRIPTIONS** - Perform routine maintenance and general mechanic work on vehicles by Proton, complying to Company’s SOP. - Conduct basic auto care and maintenance tasks such as oil changes, fluid level checks, tire rotation, replace brake...

  • Automotive Service Advisor

    2 weeks ago

    Teluk Panglima Garang, Malaysia AHURA MOTORSPORT SDN BHD Full time

    simple technical knowledge must have license and know how to driving computer literate simple english must have automotive experience training provided. **Salary**: RM1,600.00 - RM2,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Teluk Panglima Garang: Reliably commute or planning to...

  • Automotive Technician Service Department

    2 days ago

    Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    **JOB HIGHLIGHTS** - Attractive Remuneration Package_ - Fast Growing Company_ - Positive Working Environment_ **JOB DESCRIPTIONS** - Perform routine maintenance and general mechanic work on vehicles by Toyota, complying to Company’s SOP. - Conduct basic auto care and maintenance tasks such as oil changes, fluid level checks, tire rotation, replace brake...

  • Toyota Service Advisor

    2 days ago

    Teluk Panglima Garang, Malaysia ProAuto Drive Sdn Bhd Full time

    **Key Responsibilities**: - Greet customers in a professional and welcoming manner; schedule service appointments and accurately record all relevant vehicle information. - Communicate repair details clearly, secure customer approvals for additional work, and ensure all service requests are well understood. - Assist in preparing accurate service estimates...

  • Beauty Advisor

    2 weeks ago

    Teluk Panglima Garang, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Bahasa Melayu, Bahasa Inggeris. - Good complexion and well groomed. - SPM/Diploma/Certificate in beauty/makeup course will be an added advantage. - Customer and sales oriented. - Preferably with promoter experience. - Able to work shifts, weekends and public holidays. - Full-time positions. **Responsibility** - Provide...

  • Automotive Technician

    2 days ago

    Teluk Panglima Garang, Malaysia Panglima City Motor Sdn Bhd Full time

    **JOB HIGHLIGHTS** - Attractive Remuneration Package_ - Fast Growing Company_ - Positive Working Environment_ **JOB DESCRIPTIONS** - Perform routine maintenance and general mechanic work on vehicles by Proton, complying to Company’s SOP. - Conduct basic auto care and maintenance tasks such as oil changes, fluid level checks, tire rotation, replace brake...

  • Executive, Business Development

    1 week ago

    Teluk Panglima Garang, Malaysia Carsome Sdn Bhd Full time

    **About You**: Carsome is on the hunt for a talented and experienced Executive, Business Development. We need a self-motivated person with strong communication and negotiation skills to prospect New Car Dealers (NCD). Your duties will include achieving sales targets assigned by your team,align with people who can bring leads and draw a clear path and...

  • Beauty Advisor

    1 week ago

    Teluk Intan, Perak, Malaysia Hebe Beauty Style Sdn Bhd Full time 20,400 per year

    Responsibilities:Suggesting and selling cosmetics/skin care to customers.Recommend beauty/cosmetics products that fit the customers needs, preferences, and budget.Explain about the beauty products to the customersConsult with customers to determine their skin type, skincare concerns and style preferences.Design and maintain attractive displays and manage...