Senior Hotel

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia WIDEBED SDN. BHD. Full time

We are looking for a talented and dedicated Senior Hotel & Property Operations Executive to join our growing team at Widebed SDN. BHD. in Kuala Lumpur. In this full-time role, you will take the lead in delivering exceptional guest experiences while overseeing all front office, reservations, and day-to-day property operations to ensure a smooth, professional, and memorable stay for every guest.

What You'll Be Doing

  • Manage guest check-ins and check-outs professionally, ensuring a welcoming first impression.
  • Provide guests with clear information about hotel facilities, house rules, and nearby attractions.
  • Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.
  • Coordinate guest arrival times and ensure rooms are clean and ready before check-in.
  • Perform daily night audits and submit accurate financial and payment reports.
  • Inspect rooms prior to deposit refunds to ensure proper condition and cleanliness.
  • Collect guest testimonials and encourage 5-star reviews on Google and OTAs.
  • Handle reservations via phone, email, and walk-ins; update booking details in the PMS.
  • Monitor room availability and ensure accurate reservation confirmations.
  • Handle cash transactions, issue receipts/invoices, and maintain proper documentation.
  • Coordinate closely with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Monitor inventory levels and work with vendors for timely replenishment.
  • Maintain organized reservation records and prepare daily occupancy and revenue reports.

What We're Looking For

  • Minimum 2 years of experience in a front office, reservations, or hotel operations role.
  • Strong ability to understand guest needs and deliver professional, courteous service.
  • Clear and confident verbal and written communication; multilingual ability is a plus.
  • Ability to handle guest complaints calmly and resolve issues efficiently.
  • Familiarity with Property Management Systems (e.g., Agoda YCS, eZee, etc.) and OTA platforms.
  • Strong multitasking skills — able to manage check-ins, check-outs, and reservations without compromising service quality.
  • Strong coordination skills with housekeeping, maintenance, and management teams.
  • Ability to promote hotel services, upgrades, and partner experiences to enhance guest satisfaction.
  • Willingness to work on shifts, including weekends, public holidays, and night audits.
  • Hotel pre-opening experience is an added advantage.

What we offer

At WIDEBED SDN. BHD., we value our employees and offer a competitive benefits package, including:

  • Career growth opportunities in a fast-expanding property management company.
  • Dynamic and supportive working environment.

About us

Widebed is a growing hospitality and property management company specializing in short-term rentals, serviced suites, and long-stay accommodations. We provide full-service solutions for property owners and guests — from marketing and reservations to housekeeping and maintenance — ensuring exceptional experiences for both sides.

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