After-Sales & Operation Assistant Manager

4 days ago

Sepang, Selangor, Malaysia Agriquip Machinery sdn bhd Full time

Job Summary:

The After-Sales & Operation Assistant Manager supports the overall management of after-sales activities, service operations, and customer support for Ground Support Equipment. This role assists the department manager in ensuring high service quality, timely maintenance, effective spare parts coordination, and smooth daily operations to meet customer satisfaction and operational goals.

Key Responsibilities:

  • Assist in planning, coordinating, and overseeing after-sales service activities for GSE equipment.
  • Coordinate Ground Support Equipment (GSE) operations to ensure optimal performance.
  • Monitor warranty claims, service reports, and equipment performance issues.
  • Maintain strong customer relationships and respond to service-related inquiries.
  • Manage spare parts inventory and oversee equipment maintenance.
  • Collaborate with internal teams and external stakeholders for seamless operations.
  • Ensure 24/7 operational readiness, resource allocation, and emergency response.
  • Manage paperwork and documentation related to maintenance, compliance, and reporting.
  • Maintain compliance with safety regulations and industry standards.

Requirements:

Diploma/Degree in Mechanical, Electrical, Automotive Engineering, or related field.

At least 4 years of experience inheavy machinery, automotive, or equipment service industry.

Strong leadership, coordination, and problem-solving skills.

Hands-on experience in automotive systems, GSE operations, and maintenance best practices.

Ability to work in a fast-paced, 24/7 operational environment.

Excellent communication and stakeholder management skills.

Willingness to travel within Kuala Lumpur and semenanjung stations.

Job Types: Full-time, Permanent

Pay: From RM4,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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