clinic assistant presint 18

3 days ago

Putrajaya, Malaysia KLINIK DR NAJWA SDN BHD Full time

1. Role Summary

The Clinic Assistant plays a key role in supporting the operational efficiency of a GP clinic. This position involves providing clinical support to the doctor, coordinating patient services, managing administrative duties, and ensuring the clinic operates in line with professional healthcare standards.

2. Primary Duties & Responsibilities

A. Patient Services & Reception Management

  • Welcome patients, facilitate registration, and ensure accurate data entry into the clinic's system.
  • Manage appointment scheduling and maintain systematic patient flow.
  • Handle inquiries via phone, email, and messaging platforms in a courteous and professional manner.
  • Prepare billing, collect payments, and process panel/insurance claims efficiently.

B. Clinical Support Functions

  • Set up consultation rooms and assist doctors during examinations, procedures, and treatments.

C. Medication Handling & Inventory Control

  • Dispense medications accurately based on the doctor's prescription and provide clear instructions to patients.
  • Conduct routine stock checks and ensure proper documentation of medication inventory.
  • Monitor expiry dates, maintain safe storage, and ensure compliance with medication management protocols.

D. Hygiene Maintenance & Safety Compliance

  • Ensure all clinical and common areas are clean, organised, and well-maintained.
  • Follow established infection control procedures, including sterilisation and waste disposal.
  • Check and maintain medical equipment to ensure cleanliness and functionality.

E. Administrative & Operational Support

  • Assist in issuing medical certificates, referrals, and related patient documents.
  • Contribute to the smooth functioning of the clinic by supporting operational tasks as needed.

3. Qualifications & Competency

Requirements

Education

  • Minimum SPM or equivalent (required).

Skills & Attributes

  • Excellent communication and interpersonal skills.
  • Professional, organised, and able to handle confidential information appropriately.
  • Proficient with clinic management systems, basic computer applications, and digital communication tools.
  • Able to multitask and work efficiently in a high-volume environment.

Additional Requirements

  • Willing to work shifts, weekends, or public holidays based on clinic schedule.
  • Responsible, reliable, and capable of working both independently and as part of a team.
  • Prior experience in a clinic or healthcare environment is beneficial.

4. Work Conditions

  • Clinical setting with direct patient interaction.
  • Requires standing and moving for extended periods.
  • Fast-paced environment with peak-hour demands.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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