Operations Manager

5 days ago

George Town, Penang, Malaysia TIMES24 MALAYSIA SDN. BHD. Full time 30,000 - 100,000 per year

Responsibilities:

• Oversee day-to-day regional car park operations and business activities.

• Drive yield management and implement cost-control measures to achieve agreed annual revenue targets.

• Build and maintain strong relationships with landlords, clients, and stakeholders to ensure long-term customer retention.

• Handle and resolve customer (landlord and parker) complaints promptly and professionally.

• Plan human capital requirements and supervise staff to ensure operational efficiency and effectiveness.

• Monitor staff performance and ensure compliance with company policies and procedures.

• Plan and conduct quarterly training programs for operational staff.

• Uphold Times24's branding standards and ensure staff appearance and behavior comply with company requirements.

• Oversee audit control processes and drive continuous improvement in outlet operations.

• Ensure full adherence to Quality Management System processes to maintain zero non-compliance.

• Review, refine, and improve operational work processes and procedures.

Pre-requisites Requirements:

• Minimum 2–3 years' experience in car park operations, facilities management, retail/property management, hospitality, or service-based industries.

• Experience in managing multi-site operations is a strong advantage.

• Proven leadership skills in supervising, scheduling, and guiding ground staff.

• Experience in business planning, operational planning, and budget preparation.

• Strong negotiation skills with the ability to resolve issues effectively.

• Excellent verbal and written communication skills, including experience presenting ideas and proposals to stakeholders.

• Willing to travel across sites within Penang (and nearby regions).

• Able to manage stressful situations and respond to emergencies effectively.

• Strong problem-solving and decision-making abilities.

• Responsible, disciplined, and able to work independently.

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