Banquet Manager

2 weeks ago

Kota Kinabalu, Sabah, Malaysia Careers at Marriott Full time 60,000 - 80,000 per year

JOB SUMMARY

Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE 

Education and Experience


• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Services Operations


• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).


• Applies knowledge of all laws, as they relate to an event.


• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.


• Adheres to and reinforces all standards, policies, and procedures.


• Maintains established sanitation levels.


• Manages departmental inventories and maintains equipment.


• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.


• Schedules banquet service staff to forecast and service standards, while maximizing profits.


• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams


• Sets goals and delegates tasks to improve departmental performance.


• Conducts monthly department meetings with the Banquet team.


• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.


• Acts as a liaison to the kitchen staff.


• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.


• Responds to and handles guest problems and complaints.


• Empowers employees to provide excellent customer service.


• Ensures employees understand expectations and parameters.


• Strives to improve service performance.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities


• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.


• Observes service behaviors of employees and provides feedback to individuals.


• Monitors progress and leads discussion with staff each period.


• Participates in the development and implementation of corrective action plans.


• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.


• Attends and participates in all pertinent meetings.



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Assistant Banquet Manager

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Careers at Marriott Full time 24,000 - 72,000 per year

    JOB SUMMARY Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties....

  • Assistant Banquet Manager

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time 40,000 - 60,000 per year

    Additional InformationJob Number Job CategoryEvent ManagementLocationSheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYEntry level management position that leads the banquet staff while personally assisting in executing events based on requirements and...

  • Banquet Event Agent Sales

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Green Cottage Sdn Bhd Full time 40,000 - 60,000 per year

    Banquet Event Sales Agent: Key ResponsibilitiesSales Generation: Actively solicit and secure new bookings for banquets, conferences, and social events (e.g., weddings, corporate meetings).Client Management: Handle enquiries, prepare tailored quotations, negotiate contracts, and manage client follow-up from initial lead to event confirmation.Event...

  • Banquet Supervisor

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Careers at Marriott Full time 30,000 - 60,000 per year

    POSITION SUMMARY Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of...

  • Steward - Sheraton Kota Kinabalu

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Careers at Marriott Full time 30,000 - 60,000 per year

    JOB SUMMARY Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and associate...

  • Assistant Chief Steward/Chief Steward

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia 517b07e3-de2f-406e-a9d6-9040ab82bfd9 Full time 48,000 - 60,000 per year

    Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock....

  • Steward - Sheraton Kota Kinabalu

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time 40,000 - 60,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationSheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYManages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back...

  • Events Manager

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time 40,000 - 60,000 per year

    Additional InformationJob Number Job CategoryEvent ManagementLocationSheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high...

  • Chief Steward

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Careers at Marriott Full time 60,000 - 80,000 per year

    JOB SUMMARY Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and...

  • Chief Steward

    1 day ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time 60,000 - 80,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationSheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night...