Associate Security Engineer

2 days ago


Klang, Selangor, Malaysia Ensign InfoSecurity Full time 60,000 - 120,000 per year

Ensign is hiring

Responsibilities:

  • Manage ticketing system and ensure all the tickets are up to date with latest information/updates.

  • Handles customers' calls/escalation, perform 2nd level troubleshooting and resolution.

  • Conduct analysis (impact & risks) on change requests and perform configuration changes.

  • Take ownership of the issue and work with Engineering/Principle towards resolution.

  • Monitor, track and communicate status of support requests.

  • Maintain products firmware, signature and patches up to date.

  • Vendor/Principle coordination and management.

  • Create & Maintain technical documentations.

  • Report possible threats or software issues

  • Install, program and commission devices, security equipment, and software

  • Diagnose and troubleshoot hardware and software issues

Requirements:

  • Minimum 3 years of experience in project deployment & support.

  • Analytical-thinking and problem-solving experience.

  • Experience working autonomously and prioritizing work with minimal input.

  • Time management and multitasking experience.

  • Strong knowledge of networking and IP concepts

  • Hands on Experience with Symantec solutions (DLP, Mail Gateway, Proxy) will be an advantage

  • Hands on Experience with IT security solutions like Advanced Persistent Threats, Intrusion Prevention System, Web Proxy, Email Gateway, Privileged Identity Management, Endpoint detection and response, etc.

  • Excellent verbal and written communication skills.

  • Detail oriented and organized.

  • Ability to work independently with little while maintaining a high level of efficiency.

  • Flexible and quick to adapt to sudden changes and issues.



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