senior waiter/waitress

2 weeks ago

Cyberjaya, Selangor, Malaysia TREE NURTURING SDN BHD Full time 24,000 - 32,000 per year

A senior waiter/waitress's job scope includes both customer-facing and leadership duties, such as training and coordinating junior staff, managing reservations, and handling customer complaints. In addition to standard server tasks like taking orders, serving food and drinks, and processing payments, they are also responsible for ensuring the team adheres to service standards and performs operational duties like managing table assignments to ensure smooth service. Leadership and training

  • Train and mentor junior staff on service skills, restaurant procedures, and safety standards.
  • Coordinate the team's activities, assign tasks, and manage shift duties.
  • Act as a point of contact for the team to resolve issues and ensure efficient service.

*

Customer service

  • Greet guests, present menus, and take orders, while also providing recommendations and upselling items.
  • Handle guest inquiries, special requests, and complaints to ensure a positive dining experience.
  • Provide extra attention to VIP guests or regulars.
  • Process payments and manage billing details.

*

Operational duties

  • Manage table assignments and seating arrangements to optimize the dining area.
  • Coordinate with kitchen and bar staff to ensure timely and accurate order fulfillment.
  • Ensure the dining area is clean, organized, and properly set up for service.
  • Oversee adherence to health and safety regulations, including food handling standards

Job Types: Full-time, Permanent

Pay: RM2, RM2,200.00 per month

Work Location: In person

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