Application Support Analyst

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd. Full time

Application Support Analyst

Tenure: 12 Months

Role Purpose

Formulate, design, develop, implement, maintain and support critical statistical and data warehouse applications to serve the key functions of the following stakeholders:

  • Publication of monetary, financial, external sector and macro-economic statistics via National Statistics Data Publication (NSDP) and Monthly Highlights and Statistics (MHS).
  • Data dissemination to support line departments in delivering the Bank's key mandates.
  • Data dissemination to external stakeholders for official compilation, analysis and decision making.

Principal Accountabilities

  • Manage availability, reliability, performance and disaster recovery readiness of critical statistical and data warehouse applications, ensuring maximum system uptime, minimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
  • Undertake and support enhancement initiatives and process improvements by benchmarking against standards, best practices, and methodologies, and ensuring they are in accordance with guidelines and stakeholder expectations.
  • Undertake remediation of cybersecurity findings in applications by applying middleware patches and refreshing outdated software or technologies to address system obsolescence.
  • Manage and provide support services to stakeholders, ensuring that all reported incidents, problems and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
  • Provide value-added IT advisory and consultancy services to stakeholders via an in-depth understanding of the stakeholder's business area, anticipating needs of stakeholders, and continuously keeping abreast with developments in payments, settlement, depository, clearing and capital market systems.
  • Manage relationship with stakeholders ensuring that IT services deliver stakeholder satisfaction and ensuring that the IT services add value to the stakeholders.
  • Continuously keeping abreast with technology development to enable optimisation of the Bank's IT infrastructure and application for the improvement of IT solutions delivery to business users.
  • Build and maintain relationship with external experts and peers in other organizations to benchmark and research appropriate technology and processes for enhancing IT services in the Bank.

Qualifications

Academic:

  • Bachelor's degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification

Experience:

  • At least 3 years of working experience in software development and application support, demonstrating strong technical skills and problem-solving skills.
  • Experience with cloud technologies is highly desirable.
  • Holding an ITIL certification will be considered an added advantage.

Knowledge & Technical Skills:

  • System development life cycle, system analysis and design, database management
  • Technically strong in all or some of: SQL, Oracle, Visual Basic, JAVA, .NET, IIS, Unix, Unix Shell Script Programming, MS SSRS, MS SSAS, MS SSIS, Apache, MS Sharepoint, IBM Websphere, CI/CD tools, Bitbucket, Test Automation tools, Cloud technologies, and Cybersecurity

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