Head IT Platform Service

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mindmap Technologies Full time 120,000 - 240,000 per year

The Head of IT Platform Service will oversee the development and execution of strategies for IT Platforms, Storage & Office Automation operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities of the Candidate:

  • Leading Platforms, Storage & Office Automation infrastructure, build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
  • Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
  • Collaborating with infrastructure dependency teams to ensure project demands are captured and prioritized.
  • Configuring hardware and software, creating best-practice documentation and protocols, and disseminating them to the team.
  • Lead resource for handling escalations of Platforms, Storage & Office Automation demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
  • Assisting build engineers in troubleshooting Platforms, Storage & Office Automation issues

Requirements:

  • Minimum of 10 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.
  • In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.
  • Deep understanding of platforms, storage and office automations hardwares and applications including automation tools, security best practices, and compliance standards.
  • Solid knowledge in AWS/Azure/Google workloads
  • Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.
  • Proven experience in managing and implementing modern technologies, including:
  • Cloud infrastructure and services
  • API-driven architectures.

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