Finance Intern

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MISC Group Full time

Internship Purpose:

To support FSSC Service Management operations and learning path for F&A

Intern will learn and be exposed to:

  • Introduction to service management in finance shared services
  • Understanding service level agreements (SLAs) and key performance indicators (KPIs).
  • Practical training on service management tools and systems.
  • Exposure on data analytics and FSSC Dashboard.
  • Hands-on session on:

  • Service Desk, FSSC catalogue and issue resolution.

  • SLA, KPI Reporting and analysis in service management.

  • SOPs/ Knowledge Managements

  • Exposure to continuous improvement activities.

Responsibilities:

  • To assist with Service Management activities
  • To assist with the response to internal Level 1 Requests from Business/Service Units received via BMC tool.
  • To assist with the assignment of internal Requests from Business/Service Units received via BMC tool to designated Level 2 personnel.
  • To assist with the response to external Level 1 vendor queries
  • To assist with data analytics, generate insight, dashboards and internal business performance reporting.
  • To work closely with FSSC operational teams and other stakeholders on problem resolution
  • To assist with the update of Service Management Standard Operational Procedure documentation
  • To assist with the continuous improvement initiatives within Service Management

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