Customer Care Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promatan Full time

We are seeking an enthusiastic and results-driven Outbound Customer Care Executive to join our call centre team. The primary responsibility is to conduct surveys with customers to gauge satisfaction levels, gather valuable feedback, and help improve customer experience.

Key Responsibilities:

  • Conduct outbound calls to customers to collect feedback on their recent experiences
  • Administer customer satisfaction surveys through phone calls, ensuring accurate responses
  • Record and input survey data accurately into the system
  • Provide a clear and concise explanation of survey objectives to customers
  • Ensure calls are completed within the designated timeframe while maintaining quality standards
  • Meet or exceed performance targets such as survey completion rate

Requirements:

  • Minimum SPM / Diploma qualification (or equivalent work experience)
  • Strong communication skills in Bahasa Melayu and English
  • Comfortable working with scripts but able to adapt to the conversation as needed
  • Positive and friendly phone manner with a focus on delivering an excellent customer experience
  • Ability to work independently
  • Comfortable working in a target-driven environment
  • Able to work flexible hours

Benefits:

  • Performance-based incentives/bonuses
  • Training and development provided
  • Career growth opportunities
  • Friendly and supportive work environment

  • Customer Care Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StarHub Full time

    Job DescriptionThis role will be based in KLTo deliver superior customer service to all consumer in StarHub by providing general enquiry, billing and technical support for all StarHub services such as StarHub Mobile, Entertainment and Smart Life through the phone. Customers who contact StarHub may receive a survey asking them about their recent experience...

  • Customer Care Professional

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time 40,000 - 80,000 per year

    American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.Areas of opportunities may includeCommunication TechniquesTime managementEmotional MaturityAdaptabilityGoing the extra mile Responsibilities:Deliver world-class customer service, while...

  • Customer Care/ App support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • customer experience executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Speedoc (Malaysia) SDN BHD Full time

    Job Description:-Are you passionate about delivering exceptional customer experiences? At Speedoc Malaysia, we specialize in providing personalized healthcare services, including home-based medical consultations, nursing care, and health monitoring. We are looking for enthusiastic Customer Experience Executives to engage with our customers online and...

  • Customer Care Team Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    Are you driven, results-oriented and a team player?With 17,000+ customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and...

  • Admin Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia One Mobile Care Sdn Bhd Full time

    Position: Admin ExecutiveCompany: Samsung Authorized Service Center (One Mobile Care SDN BHD)Job Overview:We are looking for a proactive and detail-oriented Admin Executive to support daily operations at our Samsung Service Center. The role involves administrative support, customer coordination, and inventory management to ensure smooth and efficient...

  • Customer Care Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dita Group Sdn Bhd Full time

    We're HiringPosition: Customer Service Executive(Candidates with_ IT or Technical Support experienceare highly encouraged to apply)_About the RoleWe're looking for a motivated and customer-focused individual to join our support team. This role involves assisting clients across various communication channels and ensuring every customer receives professional,...

  • Pharmacy Care Assistant

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pastel Care Sdn Bhd Full time

    Job descriptionOutlet : G-1, Laman Seri Harmoni (LSH33), No.3 Jalan Batu Muda Tambahan 3, Sentul, 51100 Kuala LumpurJob Summary : Assist customers in identifying and purchasing the right products, ensuring exceptional customer service is consistently provided.Job Requirements :Minimum SPM qualification; fresh graduates are welcome to apply1-2 years of retail...

  • Personal Care Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pastel Care Sdn Bhd Full time

    Address : 5-1, Jalan Tun Perak 1, Taman Tun Perak, 43200 Cheras, SelangorJob SummaryAs a Retail Assistant, your main role is to help customers find and purchase the right products while consistently providing excellent service.Job RequirementsMinimum SPM qualification. Fresh graduates are encouraged to apply.1-2 years of retail experience is a plus.You are...

  • Asia Care Coordinator

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AM Healthcare Management Consulting Sdn. Bhd. Full time

    About UsTeladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.As Teladoc Health continues to increase its global reach and expand...