Software Engineer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Singapore Telecommunications Limited Full time

Be a part of something BIG

The Software Engineer will be responsible to troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering, development and or product teams to eliminate defects.

Make an Impact by:

  • Deployment of new releases, environments for applications.
  • Responding to emails and incident tickets, maintaining issue ownership.
  • Build and maintain highly scalable, large scale deployments globally
  • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity.
  • Practice sustainable incident response/management and blameless post-mortems.
  • Monitor and maintain production environment stability.
  • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
  • Coordinate with the Application Development Team to resolve issues on production.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
  • Technical hands-on troubleshooting, including parsing logs and following stack traces.
  • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources.
  • Identifying and documenting technical problems, ensuring timely resolution.
  • Prioritize workload, providing timely and accurate resolutions.
  • Should be highly collaborative with the team, and other stakeholders.

Skills for Success:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • 3-5 years of professional experience as a tech ops / support engineer, with a strong focus on web application development.
  • Proven expertise in front-end technologies such as HTML5, CSS3, JavaScript, and modern frameworks like Angular, React, or
  • Strong proficiency in back-end technologies such as , Java, Springboot, Kafka, RabbitMQ, Apache Flink, Apache NiFi and Docker.
  • In-depth knowledge of database systems such as PostgreSQL & Elasticsearch and experience with query optimization and database design.
  • Background about cloud platforms such as AWS, Azure, or Google Cloud, and familiarity with serverless architecture.
  • Proficiency in Atlassian suites.
  • Solid understanding of software development principles, design patterns, and best practices.
  • Excellent problem-solving skills and ability to work effectively in a fast-paced, collaborative environment.
  • Strong communication skills and ability to effectively articulate technical concepts to both technical and non-technical stakeholders.

Your Career Growth Starts Here. Apply Now

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