Team Member, Mass 2

2 days ago

Menara Public Gold Level, Malaysia RHB Bank Full time 3,600 - 4,800 per year
PRIMARY OBJECTIVE

To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank's products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.

KEY RESPONSIBILITIES

  • Develop a strong understanding of the Bank's products and services.

  • Provide accurate information and updates on new products and services to customers.

  • Attend to and facilitate customer calls, ensuring timely and effective issue resolution.

  • Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.

  • Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.

REQUIREMENTS

  • Minimum Diploma or Degree holder with a CGPA of 2.8 and above.

  • Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.

  • Willing to work on rotational shifts.

  • Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.

  • Pleasant personality with excellent verbal and written communication skills.

  • Strong telephone etiquette and customer-handling skills.

  • Able to work independently with minimal supervision.

  • Strong problem-solving and oral communication abilities.

  • High level of customer service orientation.

  • Computer literate and able to navigate multiple systems as required.

  • Ability to manage stress effectively in a fast-paced environment.

  • A strong team player with good interpersonal skills.

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