Specialist, Learning Design and Delivery

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

Job Purpose

To support the development and delivery of learning programs by designing engaging and effective content, and ensuring a smooth learner experience. This role focuses on implementing learning solutions that meet identified needs while maintaining quality and timeliness.

Key Responsibilities

Curriculum Development & Facilitation

  1. Partner with internal/external trainer in designing and developing curriculum materials for Business Schools/Academies under CIMB University.
  2. Coordinate with internal subject matter experts to ensure training materials meet organizational standards.
  3. Conduct training effectively

Program Support

  1. Facilitate the delivery of learning programs by ensuring that the programme managers manage logistics, scheduling, and communication with stakeholders.
  2. Support the implementation of L&D initiatives in Malaysia (and regional whenever required), ensuring smooth execution.

Training Needs Analysis/Performance Consulting

  1. Conduct basic training needs assessments to support the design of effective learning interventions.
  2. Collaborate with the Senior Specialist/Unit Head to identify gaps and recommend suitable training interventions.

Vendor Coordination

  1. Liaise with external training providers to coordinate program delivery and ensure alignment with requirements.

Evaluation and Feedback

  1. Collect and analyze feedback on learning programs to evaluate effectiveness and recommend improvements.
  2. Assist in measuring ROI on training initiatives.

Compliance and Administration

  1. Ensure all learning activities comply with ISO 9001 standards and other regulatory requirements.
  2. Maintain accurate records and assist in preparing periodic reports for management review.
  3. Undertake any other tasks/training projects organised by Group Human Resource or as delegated by the Head of Department/Superior.

Relevant Work Experience

Minimum of 2-5 years of experience as a trainer / programme designer in any industry / minimum of 5 years of relevant banking background in any financial institution (preferred)

Skills/Competencies

Technical/Functional skills

  • Instructional/programme design
  • Needs Assessment and Evaluation
  • Vendor and Stakeholder Management
  • Basic/Intermediate Performance Consulting skillset

Personal skills (Soft Competencies [Core/Leadership])

  • Strong conceptual skills, influencing skills, communication skills, agile and results-driven
  • Strong interpersonal skills
  • Agile and results driven
  • Strong project planning and organisational skills

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