Lead Product Manager, Driver Job Experience

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Fulfilment team at Grab builds the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) can be dispatched to available driver supply. At the heart of it all lies our Driver-partners who are our everyday entrepreneurs – we aim to empower them by creating the appropriate tools and experiences for them to deliver meaningful value on our platform while having access to earning opportunities. The work you do will directly impact our Driver-partners while also improving the reliability of our Grab platform.

Get to Know the Role

Reporting to the Senior Product Management Leader, Fulfilment, you will own the product strategy and experiences for our Driver app platform and collaborate with Engineers, Analysts, and Business Owners. You will define clear roadmaps to build efficient job experiences across Mobility and Deliveries use-cases and create value for our users. You'll also collaborate with Grab's Vertical product teams and country stakeholders to refine value propositions, drive go-to-market execution, and improve product quality.

This is an onsite role and is based in our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will own and define the product strategy for improving the in-trip efficiency and experience for our Driver-partners.
• You will accomplish plans for shaping Driver-partner behaviours while working with country and operation teams to build smooth and scalable workflows regionally.
• You will collaborate with Grab's product teams and country stakeholders to uphold a high product quality and experience bar, while ensuring that any new service value propositions or go-to-market execution is following what we expect from our Driver-partners.
• You will explore and make improvements to the Driver app, ensuring its scalability and extensibility in powering our use-cases.

What Essential Skills You Will Need

• You will have at least 5 years of direct experience in product management at a tech company in either platform or user-centric products.
• You will need to showcase your experience managing the product lifecycle including initial concept, market research, defining product requirements, working with teams and ongoing product management
• You will have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding.
• You will have experience conveying complex concepts and strategies to team members. This includes distilling technical details for non-technical leadership, translating strategic goals for engineering teams, and providing applicable guidance for operations.
• You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.