Senior Campaign Services Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia XR GLOBAL (MALAYSIA) SDN. BHD. Full time 60,000 - 120,000 per year

Key Responsibilities

Campaign Management & Delivery

· Manage campaign details and coordinate with clients, brand teams, creative agencies, and media agencies.

· Prepare and distribute traffic instructions through the XR platform, ensuring accuracy and timeliness.

· Work with Global Clearance teams to ensure compliance with broadcast standards.

· Create and manage production and distribution orders (e.g., encoding, captioning).

· Support campaign estimations, billing, and monthly reporting of billables.

Client Retention & Engagement

· Build and maintain strong relationships with existing clients to support long-term retention.

· Act as a key contact for clients on campaign-related matters, ensuring consistent communication and support.

· Gather client feedback to identify opportunities for service improvements and added value.

· Partner with internal teams to implement retention-focused strategies.

Workflow & Collaboration

· Manage multiple priorities in a fast-paced environment, ensuring smooth execution of campaigns across markets.

· Collaborate with regional and global teams to support consistent delivery and client satisfaction.

· Participate in projects or initiatives aimed at enhancing client retention and campaign operations.

Requirements

Experience & Knowledge

· Relevant experience in advertising, broadcast, campaign services, or related industries.

· Prior exposure to client servicing or account management, with a focus on retention and engagement.

· Familiarity with broadcast traffic procedures and campaign operations.

Skills & Tools

· Strong communication and relationship-building skills.

· Proficiency in Microsoft Office or Google Workspace tools.

· Excellent time management, organizational, and multitasking skills.

· Ability to adapt quickly to new platforms and tools (e.g., XR platform).

Personal Attributes

· Client-centric, proactive, and solutions-oriented.

· Strong attention to detail with a focus on quality.

· Positive and collaborative team player.

· Adaptable and eager to learn.

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