Operations & Supply Chain Executive

POP is a growing homegrown brand built with care, purpose, and attention to detail. We're looking for an Operations & Supply Chain Executive (Online & Offline) to support the day-to-day engine of our business — from inventory and fulfilment to offline events, pop-ups, and store support. This is a hands-on role for someone who enjoys being on the ground, keeping things organised, and ensuring our products reach customers beautifully, both online and offline.

Key Responsibilities

1. Supply Chain & Procurement Support

• Coordinate with suppliers, manufacturers, and packaging vendors on orders and timelines
• Track production schedules and follow up on deliveries
• Support PO creation, costing updates, and supplier documentation
• Assist in ensuring product quality, packaging accuracy, and timely replenishment

2. Inventory & Stock Management (Online & Offline)

• Monitor inventory levels across warehouse, marketplaces, stores, events, and pop-ups
• Update stock movements, transfers, and adjustments in inventory systems
• Flag low stock, overstock, or slow-moving SKUs to management
• Assist in basic demand planning for launches, campaigns, and events
• Conduct stock counts and support reconciliation with warehouse / 3PL / stores

3. Fulfilment & Logistics

• Coordinate daily order fulfilment with 3PL or warehouse team
• Monitor delivery timelines, order accuracy, and returns
• Liaise with couriers and logistics partners
• Support issue resolution for delayed, missing, or damaged orders

4. Offline Events, Pop-Ups & Activations

• Support operational setup for offline events, bazaars, pop-ups, and brand activations
• Coordinate logistics: stock allocation, transport, booth setup, and tear-down
• Prepare event inventory, POS systems, pricing lists, and sales tools
• Manage stock-in / stock-out and reconciliation during and after events
• Liaise with event organisers, vendors, and internal teams on operational needs

5. Store VM & Offline Stock Support

• Conduct basic store VM checks to ensure displays follow brand guidelines
• Flag VM issues such as damaged displays, missing testers, incorrect signage, or low visual standards
• Monitor offline store stock levels and shelf availability
• Support stock top-ups, transfers, and replenishment to stores
• Assist in investigating stock discrepancies, damages, or losses
• Provide on-ground support to stores during peak periods or events when required

6. Process, SOP & Administrative Support

• Follow and support improvements to SOPs for operations, inventory, fulfilment, and events
• Maintain accurate records for stock, logistics, suppliers, and offline activities
• Support documentation for audits, compliance, and internal reporting
• Assist Finance with inventory and operational data as required

7. Cross-Functional Support

• Work closely with Marketing and E-commerce teams for campaigns and launches
• Support Customer Service on fulfilment or stock-related enquiries
• Act as reliable on-ground support during peak sales periods and offline activations

Key KPIs

• Inventory accuracy (online & offline)
• Stock availability for stores, events, and e-commerce
• Order fulfilment timeliness
• Event stock reconciliation accuracy
• VM issues flagged and resolved
• Operational error rate

Requirements & Experience

• Minimum 5 years experience in operations, supply chain, inventory, or logistics roles
• Experience in consumer brands, retail, e-commerce, or FMCG
• Exposure to offline events, pop-ups, or retail operations
• Detail-oriented, organised, and comfortable with hands-on execution
• Able to work weekends or extended hours during events when required

Job Types: Full-time, Permanent

Pay: From RM3,500.00 per month

Work Location: In person