Customer Service Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bright People Solutions Full time 36,000 - 54,000 per year

Requirements

Job Summary:

The Customer Service Support (Live Chat) representative is responsible for providing prompt, courteous, and professional assistance to customers via live chat. The role involves responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through effective communication and problem-solving skills.

Respoinsibilities

  • Respond to customer inquiries through live chat in a timely and professional manner.
  • Provide accurate information about products, services, promotions, and company policies.
  • Identify customer needs and provide appropriate solutions.
  • Record customer interactions, issues, and resolutions in the company's CRM
  • To promote company's brand and services.
  • To support daily administrative tasks

Requirements

  • Minimum SPM or any discipline.
  • Proficiency in English and Mandarin is a must
  • Excellent written communication skills and typing speed.
  • Strong problem-solving and multitasking abilities.
  • Basic technical proficiency and familiarity with online chat tools.
  • Able to work 5 weekdays on a rotation shift, including weekends from 11am till 8pm
  • Full-time position based Eko Cheras Mall or Midvalley, Kuala Lumpur
  • Candidate able to start work with short notice

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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