Payments Operations Specialist

At Exness, we are not just a leading trading broker—we've reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.Recognised globally as a Best Place to Work, we're a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.Why this role mattersThe role is based in our office in Kuala Lumpur, Malaysia. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.The Payment Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company's financial ecosystem. The role focuses on monitoring, processing, and troubleshooting client deposits and withdrawals while identifying potential abuse or fraud. Its main goal is to maintain a controlled and trustworthy payments environment that enhances clients' overall experience with Exness.What you'll actually doProcess withdrawals (pendings) – top priority task (at least 50% of work time). Support customer queries through the case management system related to deposits and withdrawals.Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures.Take relevant action in case of PSP downtime or unscheduled maintenance (e.g., turning off or switching provider).Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their sideAct as the main point of contact for existing PSPs and communicate with them through various channels (phone, email, chat).Collaborate with relevant departments to follow up and close payment-related cases.Analyze data to identify irregular client activity patterns and abnormal behavior.Collate information to identify potential system faults and prevent abuse issues.Work with internal teams to enhance operational efficiency and payment processes.Contribute to maintaining a secure, compliant, and client-centric payments operation.Who We're Looking For]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:b223f57a fd2-67f7cf74a6f1-0" data-testid="conversation-turn-2" data-scroll-anchor="true" data-turn="assistant">Bachelor's degree in Finance, Business Administration, or a related field is an advantageExperience in payment operations, financial services, or transaction processing is preferredApproximately 1–3 years of relevant experienceStrong analytical skills and attention to detailProficiency in English (oral and written)Good organizational and administrative abilitiesProficiency in Excel/Google Sheets and Google DocsStrong problem-solving skillsExcellent communication and interpersonal skillsInitiative and a communicative team-player mindsetPleasant personality combined with a dynamic professional attitudeEager to learn and developFlexibility to work shifts (morning, evening, night) and weekends as per scheduleAbility to work on public holidays (with compensation in leave days)What We Offer Along The WayCompetitive salary and annual performance bonusFull relocation support for you and your family — flights, housing, visas, and legal assistance includedTop-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mindUnlimited learning opportunities: external courses, English lessons, career and leadership developmentEducation allowance covering school and kindergarten fees21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leaveEmployee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones"Get to know Team" trips — meet colleagues across our global hubs, along with company-wide offsites that raise the barEmployee share scheme — grow with usMeal and transport allowanceFree gym membership and monthly wellness allowance for your sport or fitness of choiceHoliday flight and accommodation coverage after 1 year of serviceAt Exness, we know that changing jobs - and changing countries - is a big step. That's why relocation with Exness is different. We make it smooth, supported, and truly life-changing.What Your Journey Looks LikeIntro call with Recruiter (30 minutes)English check (if needed)Hiring Manager Interview (60 minutes)Final interview (60 minutes)What it's like hereCurious about what working at Exness really looks like? Follow us on Instagram and LinkedIn.We share the real Exness experience - our people, ideas, moments, and everything in between.Sounds like you? Apply.Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.