Manager, Business Support

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Manager, Investment Account responsible to provide a functional support to Head of Investment Account. An execution biased role with primary focus on operations and project management.

Operations

• Prepare service request forms (SRF) to facilitate back-end channel parameter maintenance for all Investment Account products.
• Prepare Hong Leong Online request forms (HLO) to facilitate front-end channel parameter maintenance for all Investment Account products.
• Manage periodic and ad-hoc exception handling cases for all Investment Account products to resolution.
• Assist branches/Relationship managers (RMs) in the on boarding and account opening of Investment Account wholesale customers.
• Prepare service request forms (SRF) to facilitate timely Term Investment Account wholesale account opening.

Project Management

• Collaborate with relevant stakeholders and external vendors to develop and circulate User Requirements Specifications (URS).
• Perform timely project status updates on Investment Account projects pertaining to back-end and front end enhancements.
• Provide post implementation support to HLISB Personal Financial Services (PFS-i), HLISB Business Corporate Banking (BCB-i) and branches.
• Assist in coordinating Investment Account enhancement implementation across branches
• Prepare and execute User Acceptability Test (UAT) scenarios and effectively close defects prior to implementation
• Assist in preparing back-end/front-end enhancement project documentation ( Business Memo & RCAT).

Managerial

• To ensure timely submission for all deliverables.
• To participate in team meetings and provide value add where relevant.
• To highlight project/operational dependencies and timeline risks to Investment Account project lead.

Education/Qualification

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.

Experience

• Minimum of 1-2 years' working experience in financial institution with specialization in project management, and/or branch operations support.

Special Skills

• Ability to effectively communicate, both orally and in writing, through all levels of the organization.
• Possess dynamic and positive working attitude towards multi-tasking and proactively seeks out opportunities to advance and implement improvements.
• Independent, self-organized and able to work under tight deadlines.
• Excellent organizational and co-ordination skills, intellectually curious.
• Good proficiency in MS Word, MS Excel and MS PowerPoint.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.