Software Test Lead

About the Role

We are seeking an experienced
Test Lead

to oversee testing for consumer business applications within the telecommunications domain. The role involves ensuring high-quality delivery across digital channels such as mobile apps, self-service portals, and customer onboarding systems, all critical to enhancing the end-user experience.

Key Responsibilities

Test Strategy and Planning:

• Develop and execute test strategies for IT systems and applications within the telecommunications domain.
• Create detailed test plans, including scope, objectives, resources, timelines, and risk assessments.
• Coordinate with stakeholders to align testing efforts with project goals and deliverables.
• Team Leadership and Management:
• Lead and mentor a team of testers, providing guidance and support to ensure high-quality outcomes.
• Manage test assignments, track progress, and ensure timely completion of testing activities.
• Conduct regular team meetings and performance reviews to foster a productive and collaborative work environment.

Test Design and Execution:

• Design and develop comprehensive test cases and test scripts based on system requirements and technical specifications.
• Oversee the execution of both manual and automated tests to validate functionality, performance, and security.
• Identify, document, and manage defects, ensuring they are resolved promptly.
• Quality Assurance:
• Ensure testing processes adhere to industry best practices and internal standards.
• Monitor and report on test progress, defect metrics, and overall system quality.
• Collaborate with development and operations teams to address and resolve issues.
• Validate customer journeys, end-to-end processes, and system integrations to ensure seamless digital experience.
• Coordinate testing across multiple CR, SR and projects to ensure on-time delivery of validated and stable releases.

Quality Governance & Reporting

• Enforce adherence to TQA frameworks, policies, and quality control measures.
• Track and report key quality metrics such as defect leakage, test coverage, and test completion rates.
• Conduct test review sessions and quality audits to ensure continuous process improvement.
• Provide test summary and sign-off reports to management and stakeholders.

Stakeholder Collaboration:

• Work closely with product owners, project managers, developers, solution architects and business analysts to understand requirements and deliverables.
• Communicate test progress, results, and issues to stakeholders, providing actionable insights and recommendations.
• Participate in project planning and review meetings to provide test-related input.

Continuous Improvement:

• Evaluate and enhance testing processes, methodologies, and tools to drive efficiency and effectiveness.
• Stay informed about emerging technologies and trends in telecommunications and testing practices.
• Implement best practices and lessons learned to continuously improve testing outcomes.

Technical Requirements

• Hands-on experience testing
  mobile apps, customer portals, and digital onboarding systems

.
- Strong understanding of SDLC, STLC, Agile/Scrum, and release management processes.
- Good knowledge of
telco BSS/OSS processes

.
- Proficiency in
SQL

for backend/data validation.
- Experience with
API testing

tools (e.g., Postman, SoapUI).
- Familiarity with
test management tools

(JIRA, HP ALM, Zephyr, or TestRail).
- Exposure to
automation frameworks

(Selenium, Appium, or similar) is an advantage.
- Strong analytical skills with attention to detail in customer journey validation.
- Excellent analytical thinking, communication, and stakeholder management skills.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Software Engineering, IT, or related field.
• 5–6 years of software testing experience

, including at least
2 years in a Test Lead role

.
- Prior experience in
telecommunications industry (consumer business focus)

is highly preferred.
- Strong leadership, communication, and stakeholder management skills.