Software Test Lead

We are seeking an experienced Test Lead to oversee testing for consumer business applications within the telecommunications domain. The role involves ensuring high-quality delivery across digital channels such as mobile apps, self-service portals, and customer onboarding systems, all critical to enhancing the end-user experience.

Test Strategy and Planning:

●      Develop and execute test strategies for IT systems and applications within the telecommunications domain.

●      Create detailed test plans, including scope, objectives, resources, timelines, and risk assessments.

●      Coordinate with stakeholders to align testing efforts with project goals and deliverables.

●      Team Leadership and Management:

●      Lead and mentor a team of testers, providing guidance and support to ensure high-quality outcomes.

●      Manage test assignments, track progress, and ensure timely completion of testing activities.

●      Conduct regular team meetings and performance reviews to foster a productive and collaborative work environment.

Test Design and Execution:

●      Design and develop comprehensive test cases and test scripts based on system requirements and technical specifications.

●      Oversee the execution of both manual and automated tests to validate functionality, performance, and security.

●      Identify, document, and manage defects, ensuring they are resolved promptly.

●      Quality Assurance:

○      Ensure testing processes adhere to industry best practices and internal standards.

○      Monitor and report on test progress, defect metrics, and overall system quality.

●      Collaborate with development and operations teams to address and resolve issues.

●      Validate customer journeys, end-to-end processes, and system integrations to ensure seamless digital experience.

●      Coordinate testing across multiple CR, SR and projects to ensure on-time delivery of validated and stable releases.

Quality Governance & Reporting

●      Enforce adherence to TQA frameworks, policies, and quality control measures.

●      Track and report key quality metrics such as defect leakage, test coverage, and test completion rates.

●      Conduct test review sessions and quality audits to ensure continuous process improvement.

●      Provide test summary and sign-off reports to management and stakeholders.

Stakeholder Collaboration:

●      Work closely with product owners, project managers, developers, solution architects and business analysts to understand requirements and deliverables.

●      Communicate test progress, results, and issues to stakeholders, providing actionable insights and recommendations.

●      Participate in project planning and review meetings to provide test-related input.

Continuous Improvement:

●      Evaluate and enhance testing processes, methodologies, and tools to drive efficiency and effectiveness.

●      Stay informed about emerging technologies and trends in telecommunications and testing practices.

●      Implement best practices and lessons learned to continuously improve testing outcomes.

●      Strong background in telecommunication consumer business systems (prepaid, postpaid, digital services, subscriptions).

●      Hands-on experience testing mobile apps, customer portals, and digital onboarding systems.

●      Strong understanding of SDLC, STLC, Agile/Scrum, and release management processes.

●      Good knowledge of telco BSS/OSS processes.

●      Proficiency in SQL for backend/data validation.

●      Experience with API testing tools (e.g., Postman, SoapUI).

●      Familiarity with test management tools (JIRA, HP ALM, Zephyr, or TestRail).

●      Exposure to automation frameworks (Selenium, Appium, or similar) is an advantage.

●      Strong analytical skills with attention to detail in customer journey validation.

●      Excellent analytical thinking, communication, and stakeholder management skills.

●      Bachelor's Degree in Computer Science, Software Engineering, IT, or related field.

●      5–6 years of software testing experience, including at least 2 years in a Test Lead role.

●      Prior experience in telecommunications industry (consumer business focus) is highly preferred.

●      Strong leadership, communication, and stakeholder management skills.