Service Helpdesk Intern

2 days ago


Bangi, Selangor, Malaysia Silentmode Sdn. Bhd. Full time 24,000 - 72,000 per year

Requirements

  • Diploma or Degree in Software, Information Technology, Computer Science, or Business Administration, preferably with up to 1 year of work experience in a related role.
  • Fresh graduates are highly encouraged to apply.

Responsibilities

  • Act as the first point of contact for user inquiries and support requests.
  • Log and document issues accurately for follow-up or escalation.
  • Provide basic troubleshooting assistance and respond to simple technical or service-related questions.
  • Create and update support tickets to track ongoing issues and resolutions.
  • Escalate complex problems to the respective team or supervisor when necessary.
  • Assist users with product information, system guidance, or relevant resources.
  • Communicate clearly and professionally with users to ensure a positive support experience.
  • Collaborate with the team to improve daily support operations and share insights.
  • Support in preparing simple reports or summaries of helpdesk activities when required.
  • Perform other related tasks as assigned by the supervisor to support department operations.

Job Type: Internship

Contract length: 6 months

Pay: RM1,500.00 per month

Benefits:

  • Free parking
  • Meal provided

Ability to commute/relocate:

  • Bandar Baru Bangi : Reliably commute or planning to relocate before starting work (Required)

Location:

  • Bandar Baru Bangi Required)

Work Location: In person


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