Service Helpdesk Intern
2 days ago
Requirements
- Diploma or Degree in Software, Information Technology, Computer Science, or Business Administration, preferably with up to 1 year of work experience in a related role.
- Fresh graduates are highly encouraged to apply.
Responsibilities
- Act as the first point of contact for user inquiries and support requests.
- Log and document issues accurately for follow-up or escalation.
- Provide basic troubleshooting assistance and respond to simple technical or service-related questions.
- Create and update support tickets to track ongoing issues and resolutions.
- Escalate complex problems to the respective team or supervisor when necessary.
- Assist users with product information, system guidance, or relevant resources.
- Communicate clearly and professionally with users to ensure a positive support experience.
- Collaborate with the team to improve daily support operations and share insights.
- Support in preparing simple reports or summaries of helpdesk activities when required.
- Perform other related tasks as assigned by the supervisor to support department operations.
Job Type: Internship
Contract length: 6 months
Pay: RM1,500.00 per month
Benefits:
- Free parking
- Meal provided
Ability to commute/relocate:
- Bandar Baru Bangi : Reliably commute or planning to relocate before starting work (Required)
Location:
- Bandar Baru Bangi Required)
Work Location: In person
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