Program Manager

2 days ago

Kulim, Kedah, Malaysia Versatile Creation Full time $60,000 - $120,000 per year


Job Summary:

Responsible for managing an existing customer base and ensuring optimal customer satisfaction. This will be done by building a strong team that provides timely order processing, continuous communications, and proactive issue resolution. Highly motivated, innovative who savors challenges and love to tackle tough problems.

Job Responsibilities:

  • Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
  • Analyze potential solutions and provide information required to make appropriate decisions that ensure on time delivery and total customer satisfaction.
  • Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
  • Monitor and grow established business relationships.
  • Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
  • Assist Program Manager Leader in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
  • Manage the interfaces between the customers engineering/management teams and Rapid teams to facilitate the introduction of new products.
  • Successfully utilize customers' portals to manage OOR and other reports.

Job Requirements:

  • Bachelors degree in Engineering, Business Administration, or a related field is preferred.
  • Minimum 8-10 years of relevant experience in the OEM, Semiconductor, or EMS industries, with a strong preference for experience in wire harness and cable assembly.
  • Proven track record in order management, inventory control, forecasting, and revenue management.
  • Strong leadership skills with experience in team management and customer relationship management.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Knowledge of MRP systems and shipping/customs compliance.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Attention to details and follow-up.
  • Flexible and adaptive to work long hours.
  • Able to work under pressure and self-starter attitude.

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