program manager
14 hours ago
Job Title: Program Manager
Department: Sales
Role Overview
As a Program Manager at Rapid MFG, you will be responsible for driving end-to-end program success, from order fulfillment to customer delivery. You will act as the primary bridge between our customers and internal cross-functional teams, ensuring that delivery schedules are met with precision in our fast-paced manufacturing environment.
Key Responsibilities
- Program Execution: Lead and manage the full lifecycle of programs, focusing on order fulfillment, customer delivery management, and material readiness.
- Cross-Functional Leadership: Coordinate with Production, Supply Chain, and Engineering teams to ensure build plans align with customer requirements.
- Stakeholder Management: Serve as the main point of contact for customers, handling presentations, reporting, and high-level escalations.
- Data & Reporting: Utilize ERP/MRP systems and project management tools to analyze data, track progress via dashboards, and produce executive reports.
- Process Improvement: Drive a continuous improvement mindset to optimize supply chain processes and program efficiency.
RequirementsTechnical Qualifications & Experience:
- Education: Bachelor's degree in Supply Chain, Business Management, Engineering, or a related field.
- Experience: Proven experience in order fulfillment, program management, or customer delivery management.
- Systems Knowledge: Proficiency in MS Office (Advanced Excel, PowerPoint) and Project Management software. Experience with ERP/MRP systems (e.g., SAP, Oracle) is required.
- Manufacturing Context: Deep understanding of material readiness, build plans, and supply chain workflows.
Soft Skills & Attributes:
- Communication: Exceptional stakeholder management and presentation skills.
- Problem Solving: Strong ability to manage escalations, resolve conflicts, and negotiate effectively under pressure.
- Mindset: A highly responsible, detail-oriented team player with a strong sense of ownership and urgency.
- Adaptability: Proven ability to work with minimal supervision in a fast-paced, changing environment.
Preferred Qualifications (Good to Have)
- Industry Experience: Prior experience in a high-mix manufacturing environment or supporting global customers.
- Certification: Professional Project Management certification (e.g., PMP).
- Compliance: Knowledge of industry-specific quality standards and compliance.
Job Types: Full-time, Permanent
Pay: From RM4,000.00 per month
Benefits:
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Professional development
- Vision insurance
Work Location: In person
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