Claims Specialist, OD

12 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Services Full time

The motor claim specialist – own damage plays a pivotal role in managing all motor claim related to own damage motor claims. The incumbent will manage the entire process of own damage claims within the motor claims function.

Objectives & Key Performance Indicators

  • Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
  • Attain annual claims savings and loss ratio target set by Head of Motor Claims
  • Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
  • Maintain good turn-around-time and claims service level standards to ensure customer claims experience are met.

*Key Responsibilities*

  • Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
  • Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
  • Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
  • Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and motor surveyors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
  • Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
  • Customer experience: Maintain good turn-around-time and claims service level standards to ensure that customers' claims experience is duly met.

Qualifications And Skills

  • Recognized degree or diploma
  • Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance.
  • Minimum 5 years of experience in Motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
  • Good knowledge of Microsoft Office software and any other technology applications.
  • Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
  • Excellent analytical, negotiation, and communication skills.
  • Meticulous, analytical, problem solving and organized.
  • Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

  • Motor Claims

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Adecco Personnel Sdn Bhd Full time $50,000 - $120,000 per year

    Adecco's Banking & Financial Insurance Team is hiring for a Motor Claims Specialist for an International Insurance Company.The Motor Claims Specialist is responsible for end-to-end management of either Own Damage (OD) and Third-Party Property Damage (TPPD) motor claims. With extensive experience in motor insurance, the specialist will handle complex claims,...

  • Claims Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Technology Full time

    The commercial claim specialist plays a pivotal role in managing and assessing workman injury claims. This position requires a seasoned professional with extensive expertise in the general insurance domain, particularly in the field of claim assessment.*Key Responsibilities*Claims assessment: Utilize deep knowledge and experience in the general insurance...

  • Assistant Manager, Claims

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tokio Marine Insurance Group (Asia) Full time

    ResponsibilitiesHandle, process and recommend settlement of claims diligently in accordance with policy contract, company policy and procedures.Approving claims for the peers with lower authority within the department benchmark/turnaround time.To assist Unit Head to monitor general enquiries and ensure complaints are attended within the benchmark set by the...

  • Claims Specialist – General Claims

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.Claims Specialist – General Claims (Hong Kong Market...

  • Claims Specialist – General Claims

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh McLennan Full time

    Company:MMC CorporateDescription:We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.Claims Specialist –...

  • Claims Specialist – General Claims

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.Claims Specialist – General Claims (Hong Kong Market...

  • Claims Examiner

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Full time $60,000 - $120,000 per year

    Position Overview :We are seeking a detail-oriented and experienced Third-Party Bodily Injury Claims Specialist to join our team. The ideal candidate will be responsible for managing and resolving third-party bodily injury claims with a focus on delivering exceptional service while ensuring compliance with company policies and legal requirements.Key...

  • Claims Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cover-More Group Full time $60,000 - $120,000 per year

    Description:Let's grow togetherTravel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7...

  • Claims Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Compass Full time

    Description Let's grow togetherTravel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7...

  • Processing Services Specialist, Worker's Compensation Claims

    12 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Liberty Specialty Markets Full time

    COMPANY OVERVIEW:Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.A truly great place to work based on team-work culture.Attractive and competitive salary and...