Community Business Manager

2 days ago

Petaling Jaya, Selangor, Malaysia Hong Leong Bank Berhad Full time 60,000 - 80,000 per year

To grow community businesses around the branch, providing financial services to SME. Establish a relationship with the businesses and provided a better customer experience to this segment of branch customers to improve branch profitability and sales performance.

Functional (job responsibilities):

  • Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM 50m to grow product holdings and profitability
  • Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
  • Leads provided by HQ will be a source of acquiring NTB SME customers
  • The acquisition of NTB customers or profitability growth of ETB customers can be through a variety of products offered
  • Merchant services, Deposit accounts, secured loans (HP, Mortgage, OD on FD), and unsecured products (Business Cash Loans), BANCA
  • Growing ETB CASA balances will be one of the key focus of CBM, requiring the person to be capable of providing after sales support of helping set-up the digital platform for the customers (Connect FIRST) to perform online payment and payroll, which will ease the business transition into the Hong Leong online platform
  • The CBM must understand SME lending requirement to acquire, evaluate and to submit loan applications for the SME segment
  • The CBM must work very closely with the Branch Managers and Area Manager to further develop the segment penetration and profitability growth
  • Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant
  • Internal policies & procedures and sales compliance
  • CBM will continue to be the SME content expert for the branch and be the conduit between HQ and the rest of the sales force.
  • The CBM will partner the branch manager to collectively grow the SME competency for the SME sales.

Education/Qualification:

  • Minimum recognized Diploma or Degree.
  • Competency in Microsoft Words, Excel & Outlook

Experience:

  • Min 3 years in sales experience, or
  • Minimum 2 years of experience in SME lending (products, evaluation of business viability, basic understanding of company balance sheet and P&L) or min 3 years in sales experience.

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